Communication• Liaising with, and supporting, Field Sales Representatives with administrative tasks, turning orders into sales.• Collaborating with internal departments to ensure cost effective and timely delivery of goods.• Handling complaints from customers in relation to product deliveries and faults.Customer Service• Negotiating via inbound and outbound calls with customers to arrange the distribution and delivery of goods.• Upselling, offering alternative items for out of stock or discontinued lines.• Maintaining good customer relationships, responding to online and telephone queries in a calm and friendly manner.• Processing quotes, catalogue and digital photo requests, stock queries and product specification details.Administration• Creating and processing invoices and taking accurate payment over the phone.• Ensuring accurate and up to date customer records and setting up accounts for new customers.• Prioritising workload to maintain stock flow, maximize transport fleets and retain customer delivery needs.• Producing weekly stock, back order and forecast reports.• Producing a variety of customer line forms detailing precise item specifications.

Process Development•Re-developing company processes including document filing, providing quotes and financial records.•Creating tracking documents in Excel for all financial transactions and budget templates for each project.•Developing key company documents such as MoU and client service agreements.Administration•Responsible for the weekly processing of financial accounts, receipts and bank statements.•Creating and sending quotes and invoices to clients and chasing outstanding payments.•Completion of VAT returns and collation of records for Tax purposes. •Website management.

As School Office Manager within the Cass School of Education and Communities I am:• leading, managing, training, developing, monitoring and appraising staff • dealing with staff disciplinary matters, monitoring sickness, absences, timekeeping and making necessary arrangements within the team when staff take annual leave. • responsible for the induction of new staff to the team including their probation period, performance and the ongoing development of the team. • ensuring all School committees are serviced appropriately by the team and attend when representation is required for my team or the wider Academic Registry team• overseeing the preparation, servicing and post administration of the School Quality Servicing Committee (SQSC) • ensuring the policies of the University are being met• involved in producing, collating and analysing student profile data • liaising with other Schools and central departments in relation to the administration needs of the School • ensuring myself and the team maintain comprehensive and accurate filing systems of both electronic and paper records• encouraging my team to share best practice • supporting the Deputy Academic Registrar in maintaining service standards• liaising with a variety of staff from all grade levels around processes, procedures, quality and enhancement and learning and teaching • providing expert advice on regulations and the academic framework• supporting and advising my staff and Responsible Officers in relation to academic misconduct processes • supporting academics when dealing with disciplinary matters, appeals and complaints. • ensuring myself and the team are able to support other departments within the wider Academic Registry team when resources are stretched • ensuring the student experience is not affected and standards are maintained.

As Collaborative Administrator within the School of Architecture, Computing and Engineering I:• Liaised between UEL and both UK and oversees partners• Organised operational calendars between partners and UEL to ensure deadlines were met by both parties• Ensured the partner provided accurate admissions data, module registrations, moderation of assessments, handbooks, staff CV's• Co-ordinated assessment board events in the UK and overseas.• Travelled oversees to train colleagues, network and build good relationships between partners and UEL• Serviced assessment boards and committees, including arranging invites, catering, room booking, collation and distribution of statistics and papers to committee members, minutes and any follow up actions• Cross checked reports and calculations to ensure awards and certificates were accurate• Confirmed true student numbers to finance for invoicing purposes• Managed the School collaborative Moodle page and answer phone, e-mail and everyday queries from colleagues and partners in relation to the collaborative provision and University policies and regulations• Serviced the School Helpdesk dealing face to face with student queries• Timetable Champion for the School• Co-ordinated the External Examiner module allocations ensured accurate contracts were issued.

Secondment.Managed the validation/review process. This activity included:defining the schedule and timescales;• providing advice and guidance on the preparation of documentation, interpretation of QA procedures and on UEL’s regulations governing programmes in accordance with the agreed schedule• scrutinising documentation to ensure that it met basic criteria• organising, attending and servicing planning meetings • supervising the booking arrangements in UK and oversees (Greece, Russia) (hotels, meeting rooms, travel, refreshments etc)• preparing background materials• attending panels and the preparing detailed written reports summarising discussion and conclusions• initiating follow-up action• ensuring that conditions of approval were fulfilled• updating the validation database. Servicing Officer for UEL’s first tier standing Committee, Validation Review Sub Committee. This activity included:• developing the agenda for meetings in consultation with the Chair• collecting preparing and circulating papers • providing advice and guidance to the Chair concerning the terms of reference and constitution of the committee• taking minutes• initiating follow-up actionRepresented QAE for the Art and Digital Industries School Quality Standing Committee and their Research Degrees Sub-Committee providing advice and guidance.Developed, coordinated, managed and implemented processes for student Complaints including the scrutiny of application forms and the organisation and servicing of panels. Advised staff within UEL on quality assurance systems and procedures relating to taught programmes and research degrees. Contributed to the audit and development of QA processes at School level.

• Sole administrator for the programme.• Answer day to day queries from participants and external consultants by phone and e-mail.• Responsible for registration through to completion of participants on the programme.• Co-ordinate and set up day to day training events facilitated by external consultants ensuring the booking of venues in and around central London, catering and providing adequate and appropriate resources.• Process consultant invoices to ensure they were paid in a timely manner.• Liaise with the National College for Teaching and Leadership (NCTL) in relation to the online systems and required to be used by both myself and participants.• Deliver face to face training to participants in the use of the NCTL online resource and learning systems.

• Processing card payments, cheques and cash and recording these on a variety of financial computer packages • Answering and advising students face to face and over the phone regarding payment queries• Debt adjustments and allocating payments to bank statements• Creating letters and used mail merge facilities • Liaise with external companies for payment information as well as other university staff members• Managing petty cash box• Photocopying, filing and faxing• Collecting post