Lauren Clack Email & Phone Number

Denver, CO, US

Plano, Texas, US

Armonk, New York, NY, US

• Working across multiple industires including Banking/Financial and Public Sector / Utilities:
• Making large and/or complex data more accessible, understandable and usable
• Transforming, improving and integrating data, depending on the business requirements
• Combining the data result sets across multiple sources (also known as the data federation)
• Delivering the data in a useful and appealing way to user
• Utilizing Tableau Desktop, TCRM and Salesforce Einstein Analytics and AI tools

New York, New York, US

• Federal Practice, Public Sector
• Data transformation and migration from older servers to Salesforce

New York, New York, US

• Translated business requirements/user stories into a practical, scalable solution that leverages the functionality and best practices of Salesforce depending on the industry of the client
• Lead onsite client workshops to share Bluewolf's framework, best practices, and case studies
• Facilitated technical and functional requirements gathering and design sessions both onsite and remotely
• Validated the correct resources for the project by understanding the technical depth of the project
• Promoted best practice-driven solutions and integrated applications to reduce costs and improve adoption
• Wrote solution documentation and specifications jointly with the technical architect to create a consensus-based, scalable, adaptable enterprise solution in sync with client needs and strategies

Denver, Colorado, US

• SQL query experience
• Configuring and running daily SFDC (Salesforce) migrations utilizing Data Loader
• High ability to function independently with little to no supervision
• Excellent oral and written communication skills
• In-person training and education on data services both internally and client-facing
• Internal process development/improvement and configuration

Denver, Colorado, US

• Actively answered and resolved open client product issues via telephone, email and web portal on the Salesforce.com platform
• Empowered our customers to become self-sufficient with everyday use of our product
• Problem solved and created solutions to meet customer requests
• Customized and Configured software to meet client needs
• Worked with our Implementation Team to improve internal processes
• Internal training of new hires

Denver, Colorado, US

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Travel between business offices and jobsites on a weekly basis to provide on-site technical support, maintenance, clean-up and take-down, and set-up of new technology and equipment.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Recreated the company's asset nomenclature and tracking system, creating workflows in SharePoint for supply replenishment and jobsite asset updates.
• Worked with upper management to streamline and reduce assets in the corporate office, effectively decreasing supply costs by 15%.
• Developed training materials and lead learning seminars each month targeted to increase computer and technology competence across the company.