Lucy Dunne Email & Phone Number

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Leeds, United Kingdom

Supporting multiple complex projects and products, using agile and waterfall methodologies from Idea/Pipeline stage through to Transition across the Corporate/Back Office portfolio.Currently service transitioning Asda's data centre migration to migrate over 150 different services this year.Managing the multi million pound First Year Maintenance budget to ensure Revex costs for all projects are captured in year and carried through to the base budget for Y2 onwards.Acting… Show more Supporting multiple complex projects and products, using agile and waterfall methodologies from Idea/Pipeline stage through to Transition across the Corporate/Back Office portfolio.Currently service transitioning Asda's data centre migration to migrate over 150 different services this year.Managing the multi million pound First Year Maintenance budget to ensure Revex costs for all projects are captured in year and carried through to the base budget for Y2 onwards.Acting Resource Manager for a team of seven colleagues, estimating resource requirements and forecasting availability, as well as managing resource allocations for in flight projects.Completed the ITIL Intermediate Certificate in Service Transition in 2018.Currently working towards a CIPT certificate (iapp) and Level 5 Diploma in Leadership and Management (Corndel). Show less

Coventry, United Kingdom

Supported 3 delivery portfolios and managed a team of two, service introducing approx. 90 projects from Inception through to Transition over three years.Introduced a range of different complexity projects using various delivery methodologies (agile and waterfall) across a multi-million pound delivery budget.Ensured Service Transition processes and governance were completed for all projects including impact assessment, acceptance criteria, operational readiness and… Show more Supported 3 delivery portfolios and managed a team of two, service introducing approx. 90 projects from Inception through to Transition over three years.Introduced a range of different complexity projects using various delivery methodologies (agile and waterfall) across a multi-million pound delivery budget.Ensured Service Transition processes and governance were completed for all projects including impact assessment, acceptance criteria, operational readiness and warranty.Completed my ITIL v3 Foundation Certificate whilst in this role. Show less

Responsible for data analysis to identify trends for further investigation into root cause and owning problems to resolution as well as managing 3 key stakeholders including IBM, Cognizant and Vodafone.Contributed to a 20% reduction in incidents in the 2012/13 Financial year through Problem resolution and was deputy Great Place to Work Champion for IT as well as being a GPTW representative for the Problem resolution team.

Managing escalations and communications to senior managers within IT and the businessManaging the daily work plan to task manage 1st and 2nd Line Service Desk analysts

Responsible for performing advanced diagnostics on EPOS equipment, resolving IT issues, taking calls from IBM engineers and supporting 1st Line analysts

Responsible for Incident call handling from stores and support officePerforming first time fixes a number of systems and equipment including EPOS and handheld devices.