Management and Support for Office 365, Service Desk Management Engine, KSC, Intune and Netskope Admin. Monitoring and guidelines for the process of Admission and Dismissal of employees. Management of the Microsoft 365 Admin Center. Management of tickets and the team's queue. Sending demands to the Cybersecurity and Cloud teams.

Network infrastructure analyst with over a decade of experience in infrastructure projects, information security, and systems. Throughout my career, I have been dedicated to designing, implementing, and managing IT solutions that ensure high performance, security, and availability for companies in various sectors. My expertise ranges from configuring complex networks to managing cloud and on-premises environments, always focusing on innovation and continuous improvement. I continuously seek to stay updated with best practices and emerging technologies to provide robust and efficient solutions.

Work on health projects for 1 Municipal Hospital, 7 Emergency Care Units and 6 Field Hospitals – Covid (Osasco, Guarulhos, Sorocaba and Hortolândia), including implementation of a hospital management system, team management, Veem Backup implementation, implementation Zabbix and Grafana, GLPI implementation, Forticlient EMS implementation, Pfsense implementation, contract management, responsible for hiring outsourcing (printers, computers, servers and notebooks), weekly alignment meetings, development and execution of infrastructure project and management active.

Network management, projects for infrastructure improvements, implementation of Windows and Linux servers, network security with Fortinet, PfSense and BlockBit, Veeam Backup implementation, Zabbix, Grafana, GLPI and Veeam Backup implementation. N3 technical support.

Management of the IT area, also working in the area of ​​network administration, with the function of creating a domain, managing AD, TCP/IP Protocol, DHCP, DNS, GPO, SFTP/FTP, creating scripts, installing and configuring a Firewall BlockBit, Group Policy Management. Management of Windows 2008 and Windows 2012 servers, PowerShell, remote connection tools (VPN, VNC, Terminal Service, Teamviewer), directory mapping, E-mail (POP/IMAP and Exchange). Experience with CISCO and 3COM switches.

Job duties: Working in the project area at the client Wal-Mart Brasil. Main activities of the position: technical coordination, ticket management, remote support, control of daily ticket activities, daily reports to responsible areas and control of sending equipment to network stores. Management of CISCO network equipment, switches and routers.

Job duties: Responsible for resolving user opportunities, also in the area of ​​network administration, with the role of creating a network domain, creating and administering users, ACTIVE DIRECTORY, TCP/IP Protocol, DHCP, DNS, GPO, SFTP/FTP, scripting, Firewall installation and configuration, Group Policy Management. Basic knowledge of Windows 2008 and Windows 2012 servers, Active Directory for Windows Power Shell, PowerShell Administrator, remote connection tools (VPN, VNC, Terminal Service, Teamviewer), directory mapping, IP configuration, E-mail (POP/IMAP and Exchange). Experience with CISCO and 3COM switches.

Remote support for Walmart Brasil customer stores, network monitoring, telecommunications equipment and links, Windows environment, granting access and maintenance of users in Active Directory, opening and managing tickets (Remedy), incident resolution.