• Program managed our Global Sales Advancement Training; aligned the target audience with the appropriate training, managed instructor & facilitator schedules, coordinated Zoom breakout rooms and recordings.• Support Monthly Global Sales New Hire training; encompassing instructor solicitation, logistics management and LMS support (class creation, registration, rosters, closing classes).• Support our Global Distributor Trainers with all their LMS requests and reporting.

Now Learning AdministratorProvided prompt and accurate customer service to external partners and employees in response to various issues with the ServiceNow – Now Learning Training Portal.

Provided prompt and accurate customer service in response to employee, manager & business partner inquiries.• Participated in Learning Management System (LMS) Saba Cloud course cleanup efforts, discontinued 148 courses.• Supported Monthly Global Sales New Hire training; encompassing LMS support (class creation, registration, rosters, closing classes), catering, and logistics management.

Partnered with stakeholders (business owners, product marketing, SMEs (subject matter experts), technical writers & LPCs) to develop technical and sales courseware according to corporate standards. Courseware includes instructor-led, self-paced, user-generated and all supporting materials.• Supported Spring Launch by recording eight SME presentations and editing final videos. Ensured all training was accessible from our corporate LMS - Hitachi University - provided deep links to courses and produced reports to show user saturation.• Coordinated train-the-trainer sessions to ensure instructors were adequately prepared to deliver the courses.• Facilitate project kick-off meetings, publish project status reports calling out next steps and any potential risks.

Owned new employee orientation encompassing teaching, scheduling, and logistics management. Provided prompt and accurate customer service in response to employee, manager & business partner inquiries.• Facilitated all onboarding sessions for new hires ensuring standardization and accurate knowledge transfer.• System administration of Cornerstone on Demand (CSOD) Learning Management System for Human Resources. Provided first level technical support and excellent customer service to all users. • Hosted LMS user training sessions and partnered with internal project teams to create new events & sessions, manage class rosters, and run reports.• Managed vendor program marketing of company e-learning platforms (Skillsoft and Harvard ManageMentor) and tracking department expenses against budget. Coordinated external vendor training and managed purchase orders.• Maintained Learning and Development SharePoint site, and coordinated all changes with HR business partners & IT.

Ensured three senior leader programs were ready for delivery: SEA (Stanford-Intel Executive Accelerator), LEAD (Leadership Expectations and Disciplines), and GROW (Grow Relationship Opportunities and Wins).

► Reviewed, researched, prepared and delivered requests for data from key management stakeholders in a timely and confidential manner.► Participated in Request for Proposal (RFP) for new Learning Management System (LMS); vendor selection, implementation & stabilization. ► Provided SharePoint site feedback in 24 hours, and created a "FAQ" document for HR help after stabilization.

► Designed and implemented a consistent global process for supporting classroom training for Lean Six Sigma Green Belt Certification project from start to finish. ► Improved efficiency and effectiveness by transitioning the Offering Management role to five business groups to reduce number of handoffs and overall cycle time. ► Improved site training rooms through equipment upgrades, installation of NEO form scanners, and piloting the “PC in a box” concept.

► Led customer support training team which made all preparations to ensure readiness for course delivery. ► Evaluated instructor solicitation & quality/DPM indicators to ensure appropriate and timely response to issues.► Certified instructor for New Employee Orientation and Stock Benefits.