As a member of the Healthcare Solutions Consulting team, I provide technical pre-sales support to the sales team and provide prospective and existing customers with consultative and pertinent solution demos, guidance and advise during the sales process. • Support product sales as a technical and domain expert of a client-facing sales team• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs• Answer product feature and technical questions from customers, channel partners and Pega colleagues• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement • Provide feedback to product management about product enhancements that can address customer needs and guide additional value• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team• Stay current on competitive analysis and market differentiation

• Lead the efforts to define, scope, size and execute Pega Product Composure (PCS) implementation.• Collaborate with IT Data Integration to ensure alignment of product and rate data with core systems.• Collaborate across the enterprise to ensure Product Planning strategy alignment and execution of core product related functions.• Establish appropriate metrics for measuring key delivery criteria for end to end Sales and Actuarial processes

Led enterprise-wide initiative and team of operations and business portfolio staff and program/project managers to implement a full service enterprise wide PMO.

Drove collaboration with over 20 vendors and across key business units within the health plan to define a framework to deliver a consistent outsourcing/resourcing methodology and manage costs.

Led the efforts to define, scope, size and propose application and system integration development, to deliver integrated solutions across all lines of business and enterprise wide to consolidate 5 claims systems to a single Facets instance.

• Responsible for Product Management and Program Management activities across medical device and clinical trials product lines.• Managed software development team, delivering internet based solutions supporting clinical trials organizations. • Led Network Operations, Customer Support, Finance, and Administration teams.• Defined and administered programs and action plans to meet service and productivity goals.

• Responsible for pricing of all products and ensuring alignment with market conditions and internal costs. Included forecasting of all products across multiple lines of business and collaborating with planners and buyers to ensure appropriate inventory levels were maintained.• Implemented monthly broker commission process• Responsible for development, implementation and maintenance of collection programs for both inkjet and laser cartridges across all channels.• Managed and Led day to day operations for Call Center, Customer Service and Account Management teams.• Provided leadership for processing facility in Macau, identifying issues and working cross-functionally as needed to resolve issues.• Responsible for development of literature to support collection initiatives across all channels.

2000 - 2004: Managed custom print and online learning product development initiatives in support of indirect channel. Largest initiative included building out dedicated application team of over 100 US-based and 50+ offshore team members for Cisco Systems e-learning products and program, directed at their Systems Engineer and Sales Channel populations. 2004 - 2006: Responsible for corporate online training product content localization strategy, including all related product development processes, internal and external marketing strategies, including managing business development partnerships and ensuring organizational support for partnerships.

Internet marketing firm focused on building a web presence for our diverse book of clients. Responsible for network operations, site development and supported customer engagement from pre-sales through post site launch.