Vicky Li Email & Phone Number

Toronto, Ontario, Canada

Calgary, AB (Remote)

• Performed contract work for General Dynamics as an embedded researcher in their HFE team.

Calgary, Alberta, Canada

• Collaborated cross-functionally in a 10-member team with product managers, designers, researchers, and engineers to ensure user needs and research objectives were aligned with the product strategy.
• Executed a research study at the Wainwright military base to gain insights into the soldiers' experience with learning new military technology. The research resulted in the discovery of 20+ user needs and 50+.
• Conducted a variety of quantitative and qualitative… Show more
• Conducted a variety of quantitative and qualitative research methods, including user interviews, journey mapping, and surveys, and triangulated data through statistical, thematic, and Human Factors analyses.
• Delivered multiple comprehensive reports that adhered to strict formatting and submission protocols. Show less

Brampton, ON

• Partnered with top automotive clients such as Nissan, Ford, GM, and Tesla, and secured over $12 million in future business within 2.5 years by leading over 50 product quoting initiatives.
• Managed 5 simultaneous projects by tracking milestones and deliverables with effective multitasking.
• Implemented 2 strategies to lower manufacturing costs which reduced product selling prices by 10%.
• Optimized the product quoting process by restructuring internal repository documents… Show more
• Optimized the product quoting process by restructuring internal repository documents, streamlining contact points, and maintaining and updating reference material, which increased productivity by 50%. Show less

Toronto, ON

• Led and managed a consulting team of 3 for an undergraduate capstone project to identify employee pain points of the research process at the TD Design Research Lab.
• Conducted 5 user interviews, 1 focus group, and 5 surveys to gather insights on the current research process.
• Created a process map that outlined the business workflow of the Research Lab and identified 5 major bottlenecks that affected employee performance and productivity.
• Translated the research into 6 design… Show more
• Translated the research into 6 design requirements and created 5 actionable solutions.
• Presented the findings and top solution to the client and at the annual UofT MIE Capstone Fair. Show less

Toronto, ON

• Optimized lecture times by setting up professors' laptop, projector, wireless clicker and microphone prior to the lecture.
• Enhanced faculty members' and students’ experience with the IT Help Desk by quickly replying back to emails and scheduling tickets on a ticketing system for those who need assistance with technology.
• Provided friendly and informative customer service to students and faculty regarding various issues related to technology, such as computer, printer, or wireless… Show more
• Provided friendly and informative customer service to students and faculty regarding various issues related to technology, such as computer, printer, or wireless connection problems. Show less

Toronto, ON

• Ensured Admissions met their internal deadline of processing graduate applications by executing a strict and extensive process of documenting, scanning, and filing of applications in an efficient manner.
• Effectively organized and filed large amounts of undergraduate student documents such as past assignments, exams, and transcripts.
• Maintained orderliness of the office by regularly restocking office tools, labelling boxes, and shredding unneeded confidential files.