Vicky Li Email & Phone Number

Toronto, Ontario, Canada

Calgary, Ab (Remote)

• Performed contract work for General Dynamics as an embedded researcher in their HFE team.

Calgary, Alberta, Canada

• Collaborated cross-functionally in a 10-member team with product managers, designers, researchers, and engineers to ensure user needs and research objectives were aligned with the product strategy.• Executed a research study at the Wainwright military base to gain insights into the soldiers' experience with learning new military technology. The research resulted in the discovery of 20+ user needs and 50+ actionable recommendations.• Conducted a variety of quantitative and qualitative… Show more • Collaborated cross-functionally in a 10-member team with product managers, designers, researchers, and engineers to ensure user needs and research objectives were aligned with the product strategy.• Executed a research study at the Wainwright military base to gain insights into the soldiers' experience with learning new military technology. The research resulted in the discovery of 20+ user needs and 50+ actionable recommendations.• Conducted a variety of quantitative and qualitative research methods, including user interviews, journey mapping, and surveys, and triangulated data through statistical, thematic, and Human Factors analyses.• Delivered multiple comprehensive reports that adhered to strict formatting and submission protocols. Show less

Brampton, On

• Partnered with top automotive clients such as Nissan, Ford, GM, and Tesla, and secured over $12 million in future business within 2.5 years by leading over 50 product quoting initiatives.• Managed 5 simultaneous projects by tracking milestones and deliverables with effective multitasking.• Implemented 2 strategies to lower manufacturing costs which reduced product selling prices by 10%.• Optimized the product quoting process by restructuring internal repository documents… Show more • Partnered with top automotive clients such as Nissan, Ford, GM, and Tesla, and secured over $12 million in future business within 2.5 years by leading over 50 product quoting initiatives.• Managed 5 simultaneous projects by tracking milestones and deliverables with effective multitasking.• Implemented 2 strategies to lower manufacturing costs which reduced product selling prices by 10%.• Optimized the product quoting process by restructuring internal repository documents, streamlining contact points, and maintaining and updating reference material, which increased productivity by 50%. Show less

Toronto, On

• Led and managed a consulting team of 3 for an undergraduate capstone project to identify employee pain points of the research process at the TD Design Research Lab.• Conducted 5 user interviews, 1 focus group, and 5 surveys to gather insights on the current research process.• Created a process map that outlined the business workflow of the Research Lab and identified 5 major bottlenecks that affected employee performance and productivity.• Translated the research into 6 design… Show more • Led and managed a consulting team of 3 for an undergraduate capstone project to identify employee pain points of the research process at the TD Design Research Lab.• Conducted 5 user interviews, 1 focus group, and 5 surveys to gather insights on the current research process.• Created a process map that outlined the business workflow of the Research Lab and identified 5 major bottlenecks that affected employee performance and productivity.• Translated the research into 6 design requirements and created 5 actionable solutions. • Presented the findings and top solution to the client and at the annual UofT MIE Capstone Fair. Show less

Toronto, On

• Optimized lecture times by setting up professors' laptop, projector, wireless clicker and microphone prior to the lecture.• Enhanced faculty members' and students’ experience with the IT Help Desk by quickly replying back to emails and scheduling tickets on a ticketing system for those who need assistance with technology.• Provided friendly and informative customer service to students and faculty regarding various issues related to technology, such as computer, printer, or wireless… Show more • Optimized lecture times by setting up professors' laptop, projector, wireless clicker and microphone prior to the lecture.• Enhanced faculty members' and students’ experience with the IT Help Desk by quickly replying back to emails and scheduling tickets on a ticketing system for those who need assistance with technology.• Provided friendly and informative customer service to students and faculty regarding various issues related to technology, such as computer, printer, or wireless connection problems. Show less

Toronto, On

• Ensured Admissions met their internal deadline of processing graduate applications by executing a strict and extensive process of documenting, scanning, and filing of applications in an efficient manner.• Effectively organized and filed large amounts of undergraduate student documents such as past assignments, exams, and transcripts.• Maintained orderliness of the office by regularly restocking office tools, labelling boxes, and shredding unneeded confidential files.