Lia . Email and Phone Number

Pre Opening TeamHandling all secretarial work for the office of General Manager.Coordination with all HODs for various meetings.Coordination with HODs for the monthly report.Responsible for taking minutes of the meeting.Responsible to collate information and provide to the General Manager as and when requested.To co-ordinate with all the departments for the smooth functioning of the organization.Create and maintain paper-based filing and organization systems for records, reports, documents, etc. Set up and maintain filing systems as per the company standards.Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.Prepare and manage correspondence, reports and documentsOrganize and coordinate meetings, conferences.Maintain schedules and calendars of the General Manager, Arrange and confirm appointments after consulting with the GM and availability.Co-ordination for organization of internal and external events.Compiling and input payroll / Absence data.Coordinating HR Dashboard / Statistics.Updating salary and benefits information.Developing job descriptions shortlisting, interviewing and selecting candidates, preparing personal files of the colleagues.Developing policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management.Responsible for the on the job orientation for new hires.Manage HR administration such as starters and leavers process and Manage HR administration such as contracts, letters and personnel files.Complete monthly reportFull usage of HR System including running of Payroll, Change of status requests and other amendments as required that are for HRD Approval.Supporting the hotel with departmental training requirements including inductions, work experience, careers fairs, and training materials.Etc.

Pre Opening TeamHire new staff as per the hotel requirement to ensure smooth functioning of hotel operationsTrain the staff according to hotel policies and rules, Ensure that staff is following hotel policies and rulesEvaluate the performance of employees and conduct training programsCompiling and input payroll / Absence data.Coordinating HR Dashboard / Statistics.Updating salary and benefits information.Manage HR administration such as starters and leavers process and Manage HR administration such as contracts, letters and personnel files.Evaluating employee attendance.Complete monthly reportFull usage of HR System including running of Payroll, Change of status requests and other amendments as required that are for HRD Approval.To coordinate all matters of employee work permits and visasCoordinates, controls and inspects employees accommodation, staff canteen, rest rooms etc. ensuring it is of the highest possible standard of cleanliness and comfort.

Pre Opening TeamOrganizes, directs, and monitors daily activities of front desk agents.Must be able to complete all of the duties and responsibilities of the Front Desk Agent. .Ensures efficient, friendly, and professional guest registration, check in / check-out, and telephone service; supervise front guest service agents to ensure that established procedures are followed.Establishes procedures, prepares and coordinates schedules, and expedites work flow.Assists with hiring, training, motivating, and rewarding front desk agents.Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.Reviews the daily room availability and informs all appropriate staff.Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.Ensures all necessary reports and forms are completed daily.Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.Assists front desk agents with resolution of guest problems/complaints as needed.Monitors and maintains front desk area.Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractions.

Recruiting and interviewing potential applicants on experience, skills, and educationPerforming administrative tasks, Overseeing employee health and safety proceduresOrganizing and managing new employee orientation, on-boarding, and training programsUpdating job requirements when neededContacting applicants referencesExplaining and providing information on employee benefits, programs, and educationMaintaining employee records and paperworkAnswering employee questions and addressing employee concerns with companyReviewing procedures for employee safety, welfare, wellness and health

Showing and escorting guests to rooms to assisting in arranging reservationsAttend to special guest (e.g. VIPs) and answer their inquiriesEscort VIPs to their rooms and check them in before their arrival. Attend to inquiries requested by the guests regarding facilities provided and everything else. Handling guest complaintPreparing and distributing check in MICE (input name list and blocking room to system base on rooming list from group arrangement or BEO, key card and distribute to the guest).Make sure all the VIP's guest and group check in smooth.Collect comment to the guest upon check out, input and follow up all to the report.Submit summary report to FO Manager.