• Strategic planning consultant agency focused on capturing and prioritizing project needs, to maximize productive utilization of Agile practices across a wide variety of organizations. • Mentor and coach teams via Scrum frameworks including the adoption and continuous improvement and removing impediments to team productivity.• Enterprise level PMO expertise balancing both the IT and Business Operations leadership domains. Services include:o Information Technology Portfolio coaching and support for alert software development. o Ongoing business process solutions for settlement management.o Jira Administration.o SAFe training

• Served as the JIRA administrator for Enterprise Portfolio Management Office, creating dashboards for daily stand-up reference; interfaced closely with both IT and Business Operations units. • Delivered coaching and support with a specific focus on alert software development; encouraged team performance through educational initiatives and the adoption of Agile practices.• Coordinated release activities in a SAFe environment for program increment planning, ensuring adherence to the roadmap within planned team capacity for quarterly increments.o Facilitated various Agile ceremonies, including daily stand-up meetings, grooming sessions, and retrospectives.

• Guided DevSecOps and Test Data Quality Engineering Management team and related coaching for a new enterprise-wide transformation; provided best practices and how to avoid common pitfalls (anti-patterns). • Enhanced business process engineering by mapping the end-to-end product journey; created user stories with acceptance criteria and diligently monitored the backlog. • As the JIRA administrator, introduced dashboard for daily stand-up reference and track metrics related to work in progress, identifying opportunities for improving time-to-market return on investment. • Simultaneously coordinated with vendors for data warehouse equipment and DevOps on cloud configuration testing and defect management in the quality engineering domain.• Followed enterprise governance standards and worked closely with Product Owners and Release Train Engineers to maintain a highly groomed backlog.

• Responsible for security incident management reporting system and daily relay of stand-up, grooming, retrospective, and other agile ceremonies. • Reviewed sprint process with the agile team, emphasizing improvements to enhance time-to-market efficiency and increase overall business value.• Boosted the velocity of the new team by an impressive 366%, within the first month, through effective communication and strict adherence to agile methodologies. • Promoted project management strategies for developers and quality assurance (QA) teams, overseeing site profiles, break-fix solutions, and programming requests. o Documented service level agreements (SLA), hosted on a Confluence-created site.

• Streamlined agile methodology, introduced scaled agile framework, and assessed process and best practices, while directing team for increased time to market and improved customer experience. • Experienced cross-functional shared services organization for on-demand metrics. Digital transformation support with DevOps and Lean Agile AWS Cloud work organization.• Captured team alignment across definitions, KPIs, and governance, guided planning, and insight for realistic business-to-tech feature expectations. • Led portfolio-level value-driven governance for SAFe Agile product deliveries across the IT Shared Services organization.• Influenced institutional or corporate business value for Lean Portfolio management of enterprise agile transformation. o Completed Scrum ceremonies with PI planning including adjusted velocity that includes contingency. o Motivation, time management, and conflict management to increase budget and workforce forecast clarity.

• Headed collaborative planning process by identifying business value with cost analysis; leveraged capacity management with JIRA portfolio software, dashboard creation, KPI, and project monitoring. o Completed end-to-end process engineering. Coached agile best practices with lean quality control methods.• Introduced global intake request solution for Global Technology and Operations Digital Service and Technology.• Focused operations to capture backlog alignment to meet business economic priorities while adhering to the team's strategic roadmap. Utilization of Kanban, Scrum, Lean, and Six Sigma methods. • Lean Agile Enterprise PMO Consultant for Wholesale Global Credit Technology Operations from Jun 2019 to Jul 2019; contributed to JIRA, and data visualizations for PI planning and synchronization of train sprint iterations. Additional Experience: Senior Analyst Scrum Master, Charter Communications; Agile Project Management Officer (Contractor), City of Charlotte Administration; Agile Project Manager Scrum Master, ComNet; Project Administrator, Raycom Media