● Supported ongoing safety of residents living in Halton Housing sites in Acton, Georgetown, Milton, Burlington, and Oakville through security audits and investigations● Conducted investigations of various incidents at Halton Housing (HCHC) sites that required footage reviews, onsite engagement with individuals, and detailed reports which were shared with stakeholders.● Assisted with the security preparation for a speaking event held by the Canadian Prime Minister at the Halton Regional Center● Assisted in the planning of new CCTV installations and security system upgrades at several Halton sites● Monitored the Halton Regional Centre’s camera and alarm systems.● Troubleshooted and managed everyday operation of digital and physical access control systems independently, with security team members, and with external vendors. Examples of this include programming employee, contractor, and tenant digital access cards, installation of lock cores throughout the Regional Center, the creation and organization of the physical key system for the Halton Regional Center, as well as hardware and software troubleshooting at Halton Housing sites.● Provided primary security support for the presentation of eviction notices for individuals on Halton property● Participated in weekly security team meetings to share information and plan for safety-related initiatives, procedures, processes, and risk assessments.● Collaborated with Halton Regional Police and built connections with the community.● Worked with external vendors, processed invoices, coordinated with various departments within the Reginal Municipality of Halton, updated databases, and maintained positive relationships to ensure quality service for the Region.● Developed skills in office administration and information management

● Worked at various locations in Hamilton, Burlington, and Oakville● Made citizens arrests and coordinated with law enforcement● Conducted internal and external investigations● Monitored CCTV cameras ● Conducted regular patrols of the properties● Report writing and detailed note taking● Coordinated with Police, store owners, managers, staff on a daily basis

● Frontline role working with the public, delivering customer service safely during the COVID-19 pandemic● Trusted with keys and codes to merchandise containers ● Responsible for locking up parts of the store (Shipping containers, merchandise containers, and external doors) after each closing shift

● Responsible for handling in-person and telephone requests from club membersand others; filing and managing other office paperwork and administrative duties, including handling of sensitive information; making sure everything in the clubhouse was clean and operating smoothly● Developed skills in office administration and information management