- Built the QA process from the ground up- Optimized the defect tracking process using Jira, providing build-to-build traceability- Worked with Project Mgmt and Development teams (on and off-shore) to identify and work through pre-existing technical debt- Worked with Development Mgr to coordinate and optimize the release process- Implemented a company-wide on-course QA process, allowing non-QA resources to assist with pre-release testing of the SwingU app- QA Lead for the SwingU Golf GPS & Scorecard app, boasting nearly 5 million users- QA Lead for Academies and Master Faculty golf instruction apps, supporting 25+ individually branded products- Owned and coordinated the test effort for all products- Responsible for daily proofing and editing of the Clubhouse e-newsletter and identifying any/all content-related issues ahead of delivery to 1 million+ subscribers- Liaised with Customer Support team to identify and triage end user-reported issues- Implemented HipTest test management tool

- QA Lead for Right of Way Management (ROWM) division, responsible for 2 applications- Conducted weekly defect triage meetings- Supported e2e test efforts to integrate ROWM with Accela core products- Project lead for ROWM's Citizen's View product- Main contact between Boston office and HQ for daily operational needs- Implemented TestRail test management tool

- Led a major test effort supporting the migration of our application to a new server environment- Led and supported multiple UAT efforts for key customer business units- Facilitated functionality demos for customer end users, on-site and remotely- Lead QA resource for the on-boarding of a major west coast client, providing implementation support- Worked closely with development and client services teams to ensure software releases were customer ready- Provided regular support during software releases- Increased QA efficiency with implementation of Zephyr test management software- Drove organizational process improvement through better documentation methods- Collaborated regularly with offshore QA and development teams

- Led multiple client-facing test efforts through planning, test design and test execution- Produced assessments of defect tracking and project status for management team- Facilitated new functionality demos for end users, coordinated user acceptance testing- Provided support and resolution for post implementation issues- Integral part of team that established and implemented a multi-tiered support model spanning Europe and North America- Trained support team members, developed troubleshooting guides and documentation and coordinated knowledge transfer sessions

- Key component in test efforts to integrate global clients - Designed customized, client-specific support and processing solutions- Supported multiple e2e test efforts with the intra-company business units and key clients- Trained and mentored new resources on QA methods, test tools, project deliverables and client satisfaction processes- Key contributor to a major conversion effort that decommissioned a legacy system and ported the client onto a new platform

- Functionally decomposed project requirements documents into thorough, requirements-based test cases/plans- Tracked system defects throughout the project lifecycle- Mitigated risk to project and bank through implementation of best practices- Project experience on fund accounting systems included Foreign Currency Linking, Exchange Traded Funds and client-specific capital stock processing

- Responsible for all daily fund activity for multiple fund types including Domestic Equity, Domestic Fixed Income, Balanced, Foreign Equity, Currency, Futures and Options- Processed cash reporting, trade entry, corporate actions, income, expenses, pricing, NAV calculation- Performed daily capital stock reconciliation- Prepared month-end, quarter-end, and year-end fund reports for client- Appointed as team contact for trade settlement issues- Established an excellent working relationship with internal and external parties