- Conducted comprehensive research and presented results on engagement-based AI integration, to enhance operational efficiency and outcomes.- Examined and updated an 80-page deliverable, ensuring accuracy and consistency across engagement projects- Compiled a question bank by aggregating 400 client inquiries from Salesforce, streamlining future response times, and enabling efficient and accurate client support.

- Manage meeting room set-ups and audio-visual experience and technology as part of 12-person team supporting 250 events per year- Compile daily reports on critical building maintenance and repairs for 100,000 square foot facility serving over 4,800 students annually- Maintain high-level customer service with on-call event support, troubleshooting client problems

- Researched carbon neutrality investments for TIAA and Nuveen subsidiaries and presented findings to a panel of judges and of other TIAA employees.- Created and sourced RFP responses for active proposals- Revamped Pricing Philosophy internal landing site by interviewing relationship managers and finding the problems with existing site- Worked with Consultant Relationship Team to help maintain relationships with clients