As an APS5 Ministerial Representative with the National Disability Insurance Agency (NDIA), I am entrusted with the responsibility of addressing and resolving complaints related to the National Disability Insurance Scheme (NDIS) on behalf of the office of the Minister for the NDIS, Hon. Bill Shorten MP. My role involves conducting thorough investigations, managing complex cases, and providing effective mediation to ensure that individuals with disability receive the support and services… Show more As an APS5 Ministerial Representative with the National Disability Insurance Agency (NDIA), I am entrusted with the responsibility of addressing and resolving complaints related to the National Disability Insurance Scheme (NDIS) on behalf of the office of the Minister for the NDIS, Hon. Bill Shorten MP. My role involves conducting thorough investigations, managing complex cases, and providing effective mediation to ensure that individuals with disability receive the support and services they need. By collaborating with various stakeholders in the NDIA and contribute to enhancing the NDIS and promote inclusive practices within the disability sector. Show less

My role in Billing is critical as part of the Customer Fulfillment cyclesupporting the review, coordination and optimisation of NDIS Billing to all NDISfunded customers. This entails:• Conducting billing activities through the use of Carelink to produce accuratebills for services delivered• Producing and distributing customer bills in a timely manner to ensurepayment is received promptly• Identifying and escalating any inconsistencies or concerns to ensure… Show more My role in Billing is critical as part of the Customer Fulfillment cyclesupporting the review, coordination and optimisation of NDIS Billing to all NDISfunded customers. This entails:• Conducting billing activities through the use of Carelink to produce accuratebills for services delivered• Producing and distributing customer bills in a timely manner to ensurepayment is received promptly• Identifying and escalating any inconsistencies or concerns to ensure thatconcerns are managed quickly and effectively• Assisting in the continuous improvement of billing practices based on bestpractice and an understanding of the service delivery and National DisabilityInsurance Agency (NDIA) requirements.• Contributing to regular reporting requirements to show the status of billingactivities against objectives• Assisting in the design, development and implementation of systems,policies and procedures to enable efficient and effective billing for ServiceDelivery Show less

Advisory group to discuss matters regarding SSAF funding for Griffith University and the governance/policy structures that supports SSAF and Griffith Students.

Elected Member of the University Council Representing all Undergraduate Students and contributing to the University’s strategic direction, monitoring the University’s progress, and approving the University’s budget, policies and delegations of authority.

Proud Member of the Griffith University Pride Committee representing students and providing advice to the University on matters related to sex, gender and sexuality (LGBTIQ+) diversity and inclusion.

I was a member of the Safe Campus Taskforce in response to AHRC Report into sexual assault on campus and contributed to enacting policies for the prevention of and response to sexual assault and sexual harassment at Griffith University.

Was very proud to represent my Nation and My University at the 2020 Global Peace Summit of Emerging Leaders at the United Nations Economic and Social Commission for Asia and the Pacific Center, listening to keynote speakers and discussing important matters and issues that are affecting global peace across all aspects and how the next generation of leaders can maker a difference.

- I worked with complainants, people receiving care and approved providers to identify concerns and develop options to achieve resolution.- I Managed calls in a telephone intake setting can include handling difficult, Complex and Sensitive conversations.- I was responsible for identifying, investigating, escalating, and managing risks in my role.- I ensured the accurate recording of information when investigating a complaint.- I used a wide range of complaint resolution… Show more - I worked with complainants, people receiving care and approved providers to identify concerns and develop options to achieve resolution.- I Managed calls in a telephone intake setting can include handling difficult, Complex and Sensitive conversations.- I was responsible for identifying, investigating, escalating, and managing risks in my role.- I ensured the accurate recording of information when investigating a complaint.- I used a wide range of complaint resolution techniques, including early resolution, service provider resolution, conciliation and investigation.- My role required the Preparation of detailed reports, correspondence and recommendations to my Delegate Officer APS6/EL1.- It was pivotal to Develop positive and collaborative working relationships with team members and internal and external stakeholders.- It was a top priority to Contribute to the importance of a team and effectively manage individual caseloads. Show less

- Advising advocating and representing constituents with individual issues through various methods of contact and communication and in accordance with office procedures and systems- Keeping records- Providing reports of office activity- Other tasks as directed by Adviser/Member- Represent the Member of Parliament at events-speaking with key stakeholders on behalf of the member of parliament

• Be the face of the SRC at Nathan campus – promotion of the SRC’s events, activities, services and role Event Management – with the support of your campus Event Officer; plan, deliver and evaluate events and activities that are responsive to diverse student needs and interests• Plan and monitor the allocated campus budget• Work respectfully and collaboratively within your team (students and staff) at a campus level and as members of the SRC Board• Engage and consult with students… Show more • Be the face of the SRC at Nathan campus – promotion of the SRC’s events, activities, services and role Event Management – with the support of your campus Event Officer; plan, deliver and evaluate events and activities that are responsive to diverse student needs and interests• Plan and monitor the allocated campus budget• Work respectfully and collaboratively within your team (students and staff) at a campus level and as members of the SRC Board• Engage and consult with students to seek feedback for ongoing improvements to both the SRC and the University as a whole• Represent students’ needs to decision-makers through membership of University committees and/or with the support of SRC Advocacy Services staff Show less

Advising advocating and representing constituents with individual issues through various methods ofcontact and communication and in accordance with office procedures and systems - Keeping records - Providing reports of office activity - Other tasks as directed by Adviser/Member - Represent the Member of Parliament at events -speaking with key stakeholders on behalf of the member of parliament

Representing the Royal Australian Navy and the Australian Navy Cadets with honor during the International Exchange Program in the United States of America. My contribution to the valuable cultural exchange showed my dedication to the world-wide Sea Cadet movement as a Special Youth Ambassador.