With over a decade's experience in the medical device and healthcare industries, my expertise lies in sales negotiation coupled with business analysis and process improvement, which I've honed at multinational companies like Philips, Air Liquide Healthcare and BOC South Pacific. My approach brings diverse perspectives that empower any team I work within or manage to not only strive towards the forefront of market innovation and leadership, but to also resonate internally in promotion of the company's brand values and culture.Over my career to date, leadership in sales growth, relationship management and business analysis have been my hallmark, coupled with a penchant for process and operational improvement, predominantly under the Lean Six Sigma doctrine. I possess a strategic mindset, pivotal in advancing any market position, product and service that falls within my scope, coupled with demonstrated experience in team leadership, staff management, operations, despatch and customer service.
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Account Manager - QldPhilips Sleep And Respiratory Care Apr 2018 - Apr 2024Brisbane, AustraliaAutonomously managed Philips' B2B reseller sleep and respiratory footprint across Queensland, facilitating all partnership negotiations, ongoing clinical training, and daily operational aspects, whilst successfully expanding the business’s sleep revenue-against target intake by 20% for last calendar year of trade. -
Channel Manager - Qld (Sleep)Boc South Pacific Jun 2016 - Apr 2018Brisbane, AustraliaManaged all onboarding, training, clinical and operational aspects of BOC Healthcare’s Channel Partner Program (diagnostic/retail) across Queensland, in order to grow the business’s sleep services footprint throughout the State. -
Business Development Manager (Sleep Services)Air Liquide Healthcare Australia Jul 2014 - Jun 2016Brisbane, AustraliaManaged all sales, marketing and operational aspects of AIR LIQUIDE Healthcare's core CPAP Clinics and CPAP Agents across the Northern Region - ranging from the Brisbane CBD, west to Toowoomba, and north to Bundaberg - in order to grow the company's sleep services footprint in Queensland. -
Territory Manager (Mobile Touch Screen)Bay Audio Dec 2012 - Jun 2014Brisbane, AustraliaBuilt and maintained a sales territory ranging from the Brisbane CBD to Caboolture in order to provide mobile hearing screenings to members of the public and generate sales leads, including regular event management responsibilities and the development and implementation of staff training regimes throough the Hervey Bay & BUndaberg regions. -
Operations Support SupervisorSiemens Hearing Instruments Pty Ltd Sep 2010 - Jun 2012Brisbane, AustraliaProvided leadership & direction within both the Operations Support team, independently regarded as the best Customer Service team in the Hearing Industry, & the Organisation as a whole, whilst ensuring the highest levels of client focused services were provided to over three hundred dispensers in the private Hearing Instrument market. -
Senior Customer Service OfficerSiemens Hearing Instruments Pty Ltd Jun 2009 - Aug 2010Brisbane, AustraliaProvided accurate & efficient client focused services, requiring both high level order entry & problem solving skills, across over three hundred dispensers in the private Hearing Instrument market. -
Customer Service OfficerSiemens Hearing Instruments Pty Ltd Feb 2008 - Jun 2009Brisbane, AustraliaProvided accurate & efficient client focused services, requiring both high level order entry & problem solving skills, across over three hundred dispensers in the private Hearing Instrument market. -
Receiving OfficerThe University Of Queensland Jan 2006 - Dec 2007Brisbane, AustraliaUndertook ordering, receiving & distribution of scientific products within the Biological and Chemical Sciences Faculty at the University of Queensland, & manual delivery of laboratory equipment & chemicals to hospitals & research facilities across Brisbane. -
Client Service OfficerDepartment Of Primary Industries, Parks, Water And Environment (Dpipwe) - Service Tasmania Apr 2005 - Dec 2005Tasmania, AustraliaProvided accurate and efficient client-focused services for a broad range of Government business transactions and information services on behalf of the three tiers of Government. -
Archaeological & Materials Conservation ConsultantSelf-Employed Apr 2004 - Dec 2005Tasmania, AustraliaUndertook a number of fixed-term contracts working within specialised teams, & consulting on, various archaeological projects in Tasmania's Southern Highlands, Derwent Valley & Tasman Peninsula regions.
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StoremanUniversity Of Queensland Oct 2003 - Mar 2004Brisbane, AustraliaCoordinated the ordering and distribution of scientific products within the Biological and Chemical Sciences Faculty at the University of Queensland. -
Bar ManagerThe University Of Queensland Sep 2001 - Oct 2003Brisbane, Australia
Liam Baker Skills
Liam Baker Education Details
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Cultural Heritage -
Anthropology/Archeology
Frequently Asked Questions about Liam Baker
What is Liam Baker's role at the current company?
Liam Baker's current role is Operations | Business Development | B2B/B2C Account Management | Over 15 years in the healthcare sector leading, supporting & inspiring high-calibre teams to succeed & excel.
What schools did Liam Baker attend?
Liam Baker attended Deakin University, The University Of Queensland, Ipswich Grammar School.
What skills is Liam Baker known for?
Liam Baker has skills like Customer Service, Management, Business Development, Team Leadership, Customer Satisfaction, Project Management, Training, Medical Devices, Healthcare, Troubleshooting, Call Centers, Leadership.
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Liam Baker
Public Servant | Government & International Relations Graduate | Policy Analyst | Griffith University AlumnusBrisbane City, Qld
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