Liam Baker Email & Phone Number

Central London

Desktop Support Engineer:- Responding to call outs in a timely manner and addressing issues until they have been resolved- Escalating client related or technical issues with senior staff or management when necessary- Staying up to date regarding the latest IT developments, including new operations systems and applications- Assisting Server Engineers with routine tasks, such as monitoring server backups and anti-virus updates- Completing job cards and updating customer records- Setting up and servicing peripheral equipment, such as printers and projectors- Installing new computers, operating systems and software- Providing users with training and information regarding the use of new systems - Monitoring the performance of the company's desktop infrastructure and making suggesting for improving efficiency

Brookmans Park, England, United Kingdom

- Responsible for taking orders and making recommendations to customers- Providing excellent customer service and hospitality- Responsible for the cleanliness and safety for all customers and staff in the work area and maintaining it to the highest standards- Being flexible wherever the company requires to resolve business needs-

London Colney, England, United Kingdom

- Accuracy, speed and excellent time keeping- Ensuring first class customer service and professional liaison with management staff and customers- Using initiative skills and taking appropriate actions

Borehamwood

Management Information: - Collating and supplying accurate, qualitative MI reports and compiling detailed Client reviews- Running ad hoc and production of Operational MI - Providing analysis on performance against business plans and targets- Supplying examples of management information for tender documents- Production of Operational MIClient Support:- Co-ordinating both Client and Business Managers’ queries, and liaising with relevant departments to ensure issues are resolved effectively within agreed timescales- Attending project and departmental meetings as required to represent the Client Support function- Face to face contact with business area managers and external clients- Supporting Sales Managers by organising Client meetings/appointments, assisting in the production of Client reviews and management information and in developing Client training materials and presentations(Job title changed while working in Policy Services)

Borehamwood

- Dealing with Customers and the Company’s Clients on the telephone- Administering, amending and problem solving customers’ policy records- Dealing with correspondence including emails and letters- Data inputs and other associated administration work

Borehamwood

See Client Support Administrator responsibilities

Borehamwood

- The compiling and production of management information and reporting for internal Business Users, external Clients, Financial Services Regulators and Head Office adhering to agreed deadlines and the highest quality standards- Accuracy and attention to detail are key attributes of the role ensuring any discrepancies are identified, analysed and resolved in a timely manner - Liaising with internal and external customers and client via verbal and written communications

Education record

City and Guilds Advanced Apprenticeship in IT and Telecoms Qualifications: L3 Diploma in ICT Professional Competence L3 Certificate in ICT.

Education record

Activities and Societies: FCHS Cricket Team: 2006 - 2010 FCHS Cricket Team Captain: 2008 - 201010 GCSE’s including: Mathematics B English.