Liam Closier Email & Phone Number

Berlin, De

Berlin

Berlin Area, Germany

United Kingdom

Managing over 100 drivers nationwide, I lead the rollout of new restaurant partners (RP's) for JustEat and oversee the induction and on-boarding of new contractors for each site outside of London by recording their documents through Bamboo HR and creating and managing their schedules through Deputy.In addition to rolling out new RP’s, I’m also responsible for maintaining progress reports to support negotiations for contractor headcount, whilst forecasting for the week ahead for JustEat RP’s as well as my Pizza Hut, Lloyd’s Pharmacy and High-end Luxury fashion store ‘Browns Fashion’ partners.I’m proud to have preserved impeccable perfect delivery rates (PDR’s) by building up a great repertoire with senior client management as well as my contractors which enables me to better communicate with them all to meet Restaurant Partners KPIs.Alongside rolling out, monitoring and continually improving the performance of all my RP sites, I also provide on-demand support for customers and deal with complaints to ensure the reputation of the client and the company remains unaffected. As well as collecting and feeding user insights back into the development of the Delivery Mates in-house application.Most recently I have also been managing the control room which oversees a fleet of over 150 contractors, distributed across multiple contracts throughout the UK. When managing the control room it is my responsibility to set daily tasks for my colleagues, monitor the performance and KPIs via Superset and Ring Central, as well as monitor all communication channels in order to intervene when necessary to ensure good relations with the clients.

London, United Kingdom

After taking some time out to travel, I was fortunate enough to be given an opportunity with Rico Logistics to work as an on-site supervisor at the Amazon fulfilment centre in London.As this happened to be the first pilot site of ‘Amazon Prime Now’ in Europe, it meant that there was an immense amount of pressure to ensure its success. Thankfully the pilot went extremely well and our contributions helped set the standard for the universal role out across the UK and into Europe. As a result of having to work fast and under a lot of pressure, it meant that I was able to gain a wealth of experience and knowledge extremely quickly and in a short space of time.This was a demanding role as I was the intermediary between the contractors and Amazon associates & management to ensure that we met a perfect delivery rate of 95% - 100% in order to maintain Amazon’s impeccable customer satisfaction record. My technique to fulfilling this requirement was to keep the 50+ drivers motivated by building a relationship with each individual to learn the best ways to encourage them to work to the best of their ability and keeping an open and clear line of communication with the client; an approach that has consistently worked thereafter.I was also in charge of creating and supplying the contractors shifts for each week, meeting the clients headcount requests and managing clients pay queries. I also became heavily involved with the on-boarding, training and the collection of ‘sensitive’ documentation whilst assisting the growth of the team as the pilot rapidly upscaled.

London, United Kingdom

I wanted some independence after finishing Secondary School, so I got myself a part time job at my local retail store whilst I studied at college. Here I learnt the fundamentals of customer service and working within a demanding industry. My duties started off with assisting prospective customers, whether it was helping them find the item that met their needs or just answering general product related questions, I was always happy to help.I also built up a lot of experience working on the sales desk, ensuring to remain professional and friendly at all times so that customers needs were dealt with quickly in order to keep queues down to a minimum and customer satisfaction remained as high as possible, which was always a challenge around during the stressful holiday and peak periods.After completing my college course in 2011, I moved to Newcastle Upon Tyne to start my university degree. Whilst I was here I resumed my role at Argos on the extremely busy Newcastle Northumberland Street store. As a result of the experience gained previously, I was given more responsibilities including being the only non-management employee to be entrusted to open and prepare the shop floor, initiate all of the stores systems to ensure that they were fully functional ahead of receiving the daily morning delivery.As my experience of managing the store systems progressed and my store manager saw how quickly I’m able to learn and adapt to new systems, I was given the opportunity to work closer with customers to manage financial matters such as processing financial applications as well as product returns and refunds.

Computing And Information Technology (Foundation Year), Computer Technology/Computer Systems Technology

From day one, you will be immersed in an exciting, innovative environment where you will develop your theoretical and technical knowledge.

Level 3 Diploma It (Network Systems & Support), Computer Technology/Computer Systems Technology, Distinction, Merit, Merit

Subjects studied include computer systems, IT troubleshooting and repairs, computer maintenance, project, communication and employability.