Carmen Galvín Delgado Email & Phone Number

Berlin, De

Berlin, Germany

Berlin, Germany

Berlín Y Alrededores, Alemania

Arranged travel requirements for business travellers worldwide using Sabre GDS and SAP Concur Travel & Expenses. Planning and handling flights bookings, hotels, rental car and rail tickets reservations for customers based in Europe and UK.Advising customers on itineraries and fares offering flight options according to their preferences and within their company policies.First contact agent for the Spanish branch of global customers accounts.Support of a key customer achieving 85% of client satisfaction.Customer Service delivered both in English and Spanish by phone and email.

Berlin, Germany

Arranged travel requirements for business travellers worldwide using Galileo GDS and OFBI. Planning and handling air travel bookings, hotels, rental car, rail tickets and ground services bookings for customers based in Europe and UK.First contact agent for the Spanish branch of global customers accounts (i.e. Global leader in entertainment, sports and fashion management group; US-American chemical company).Customer Service delivered both in English and Spanish by phone and email.

Berlin

Business Travel Consultant for corporate travellers based in Europe and UK both in English and Spanish. Handling flight, accommodation and car rental reservations by email and phone. With regards to the flight reservations I have managed the whole booking process from research flights availability up to ticketing, exchanging, reissues as well as cancellations and reimbursement procedures by Galileo GDS or BSPlink. Advising customers on itineraries and fares and offering flight options according to their preferences and within their company policies as well as for hotel and hire car bookings.

Seville, Spain

While I worked for Circuitos y Vacaciones S.A. as Manager Assistant I mainly assisted corporate travellers including account management as well as business and leisure trip arrangement.I was responsible for events's planing and on-site management for public and private companies with a wide range of attendees (small and large groups).In this position I managed the IATA license application process for the travel agency as well as the application, management and implementation of the GDS Galileo and RENFE in our office. In reference with the sector suppliers I established and managed trade relations with them as well as negotiated the commercial and cooperation agreements.

Seville, Spain

During the period I worked at the Tourist Information Office I welcomed and assisted tourist and visitors in Spanish, English and French languages both in person and phone, providing tips and general information about city highlights, museums, monuments, accommodation, public transports as well as advising them on itineraries and activities to do in Seville and surroundings.

Seville, Spain

While I worked at Viajes Boreal Booking Dpt. I delivered customer service over the phone for individual and corporate customers. I arranged package holidays and leisure trips as well as tailor made reservations including accommodation, transfers, flight and train tickets bookings.As incoming agent for British, Italian and Spanish TTOOs I used to arrange services for their clients visiting Andalucía.