Liam Cross Email & Phone Number

Cardiff, Gb

Cardiff, Wales, United Kingdom

Cardiff, Wales, United Kingdom

Completed the IBMS Certificate of Competence and several top up modules to gained IBMS accreditation between October 2019 and August 2020.

Cardiff, United Kingdom

University Hospital Wales

Interacted with a wide range of customers and worked to meet their demands. Accountable for resolving customer complaints and issues. Assisted management and marketing team to increase customer base and customer satisfaction. Which included creating deals, producing flyers and increasing Worked in a small, fast paced environment with other staff where team work is vital and mistakes need to be kept at a minimum for the efficiency of the team. Promoted to supervisor… Show more Interacted with a wide range of customers and worked to meet their demands. Accountable for resolving customer complaints and issues. Assisted management and marketing team to increase customer base and customer satisfaction. Which included creating deals, producing flyers and increasing Worked in a small, fast paced environment with other staff where team work is vital and mistakes need to be kept at a minimum for the efficiency of the team. Promoted to supervisor, which requires the delegation of roles to other staff, prioritisation customer service, co-ordination of the shift and using initiative to solve complaints or machinery problems. Show less

Cardiff, United Kingdom

Primarily assisted customers with sales, helping the customer chose the right product for them. Dealt with customer’s complaints via telephone, email and in person. Empathising with the costumers to fully understand the issue and their distress. This allowed me to resolve the issue correctly and see if there was anything extra the customer required.Duties also included processing sales and working in the stock room.

Cardiff, United Kingdom

Worked in a fast paced environment over the busy Christmas period. Duties included assisting customers and processing sales.