I am the key point of contact for clients and provide both pre and after-sales advice. Toliaise regularly with other members of the sales team and colleagues from a range of departments, such as:-Design-Development-Production-Purchasing-Quality-ResearchMy Responsibilities are to search for new clients who might benefit from company products or services and maximise client potential in designated regions.-To develop long-term relationships with clients, through managing and interpreting their requirements- To inform clients that a product or service that best satisfies their needs in terms of quality, price and delivery.-Negotiate tender and contract terms and conditions to meet both client and company needs.-Calculate client quotations and administer client accounts.-Provide pre-sales technical assistance and product education.-Work on after-sales support services and provide technical back up as required.-Analyse costs and sales-Support marketing activities by attending trade shows, conferences and other marketing events-Make technical presentations and demonstrate how a product meets client needs-Liaise with other members of the sales team and other technical experts.-Help in the design of custom-made products-Attend weekly enquiries meetings to assess potential customer’s products to confirm whether or not we have in house capabilities.-Attend Risk Assessment meetings to ensure all potential and actual risks are eliminated before work commences on customers products.

Attendance of daily Production meetings to communicate delivery updates and issues with the sales team and manufacturing team.Attendance of Quality meetings Tuesday and Thursday to assess current protocols and procedures put in place. If procedures are not effective in their implementation then re assessing of the procedures is necessary to meet the right quality.Help communicate production lead-times to sales team so they can ensure accurate data is given to customers.Plan jobs that are won by the sales team, once they are planned, ensure that the information given is accurate when the manufacturing team receive it so when the job is scheduled for its operation there are no setbacks.Troubleshooting between production and sales team, if there is a drawing issue or a part issue this would then have to be resolved via talking to customers or identifying if the issue is internal. To adhere to the Stock management system in place using SigmaMRP/SigmaNest Software to identify current stock and create purchase orders for the replenishment for stock.Calculate and manage statistics on Delivery performance and work in progress numbers.Undertake new tasks to further my engineering knowledge and discipline.Work with the company's general tolerances and working practices.To establish a good rapport with customers as well as being helpful and responsible for their order.In addition: To ensure all Health and Safety Legislations are adhered too as well as company’s policies and procedures.Promote effective communications. To assist in areas of the company as required from time to time, to ensure smooth running of the operation and the meet customer requirements.Helping the sales team to help utilize material when quoting for customers to ensure they get the best price.To ensure all material delivered in job specific or stock is to the strict quality standards of the business.

• Leadership in organising and running the kitchen crew.• Maintaining operating standards to ensure high levels of customer service at all times in a highly visible process. • Quality management to maintain very high levels of food hygiene, product acceptability. Quality of service has been my highest achievement for which I have received praise.• Teamwork and communication skills, working within a close knit team to deliver high standards of service.

• Teamwork –Working together in teams of 2-10 to transport, assemble and fit furniture.• Problem Solving and ergonomics - design input to create efficient office spaces in consultation with customer, I am often able to enhance work flow and reduce hazards.• Time management, efficiency and quality – working to deadlines to complete tasks to required standards