DevOps approach with best practices in mind

Deploying, improving, upgrading Office and Productivity solutions, Atlassian (Jira, SD, Confluence), Microsoft Office 365, Insight. Email, Collaboration, Communication solutions. Productivity Solutions) Responsible for all aspects of assigned software solutions throughout their entire lifecycle (planning, implementations. Self-managing projects of productivity solution deployment and upgrades. Delivering training to business end users and peers within the departments along with self-service documentation. Organizing delivery of all operational and administrative activities including, ITIL based - change management, problem management, incident management as well as user management. Patch management, backup handling. Container instance deployment, centos7 instance deployment, Ubuntu instances deployment, Odoo ERP self build implementation with python 3 in a Centos7 server. Hyper V cluster management, MS server maintenance also border-less. Migrations from MS server to Linux based servers. Jira and confluence troubleshooting, testing, live productive upgrades. Knowledge and understanding of AWS such as EC2, IAM, S3.

End user support, networking, management processes, Multiple systems, documentation

• Managing requests - P1, P2. P3 Escalations.• Creating RMAs Part to site, Engineer to site globally• Providing Technical support Cisco related• Managing - Checkpoint, Palo Alto, Trend Micro, F5 support requests globally, Multiple Channel partners and Vendors.• Techincal Lead - Reporting to the Service Desk Mananger, managing the service desk.• On site visits, installs, staging, troubleshooting .• Translating Spanish into English.

Translator

Production Manager and designer on a range of B2B titles

Designer on a range of B2B titles

Assistant to the Production Manager. DTP, Photoshop