Liam Donegan Email & Phone Number

London, England, United Kingdom

Ensuring that Clients receive the full benefit of the Enlighten SaaS and achieve positive productivity gains to continually improve their performance and customer experience.- Key point of contact for all clients assigned- Strategy meetings aligning our service offering with Business Goals- Stakeholder management for ongoing Change Projects- Quarterly Key Leader touchpoints to review performance and opportunities- Internal Project leader relating to Customer experience… Show more Ensuring that Clients receive the full benefit of the Enlighten SaaS and achieve positive productivity gains to continually improve their performance and customer experience.- Key point of contact for all clients assigned- Strategy meetings aligning our service offering with Business Goals- Stakeholder management for ongoing Change Projects- Quarterly Key Leader touchpoints to review performance and opportunities- Internal Project leader relating to Customer experience with Online training and Client Success Analytics- Contract renewal negotiations- Support for resourcing and training analysis using the Enlighten tool and methodology- Regular performance analytics to identify opportunities and drive positive change- Managing requests for software enhancements- Technical system troubleshooting and resolution when required Show less

London, England, United Kingdom

Carrying out EMEA oversight of business performance, coaching and supporting managers.• Supported the business through a cultural change. • Implemented a waste forum to standardise the data output across the business.• Oversaw and supported the move from various UK&I locations into Leeds and Mumbai.• Managing 7 Enlighten Leads, working with managers on a day-to-day basis.• Chaired weekly meetings with Heads of departments and C-Suite.• Chaired bi-weekly waste pilot… Show more Carrying out EMEA oversight of business performance, coaching and supporting managers.• Supported the business through a cultural change. • Implemented a waste forum to standardise the data output across the business.• Oversaw and supported the move from various UK&I locations into Leeds and Mumbai.• Managing 7 Enlighten Leads, working with managers on a day-to-day basis.• Chaired weekly meetings with Heads of departments and C-Suite.• Chaired bi-weekly waste pilot meetings with various levels of management.• Attended forecast and planning meetings to discuss strategies for business initiatives.• Managed up to 5 projects across all EMEA.• Conducting resource forecasting using the Enlighten software.• Conducting classroom and 1-2-1 training on the Operational Excellence and Enlighten methodology. Show less

Beckenham

Managing the dividend reinvestment team to successfully reinvest dividends.• Increased turnover each year through finding new ways to market the DRIP.• Managed 7 Administrators and 1 Supervisor.• Used MS Excel to track turnover.• Held regular team and 121 meetings.• Oversaw client assets and money held for the Dividend Reinvestment Product.• Used historical breach data for Root Cause analysis.• Sent DRIP offer mailings by post and email to shareholders.• HR… Show more Managing the dividend reinvestment team to successfully reinvest dividends.• Increased turnover each year through finding new ways to market the DRIP.• Managed 7 Administrators and 1 Supervisor.• Used MS Excel to track turnover.• Held regular team and 121 meetings.• Oversaw client assets and money held for the Dividend Reinvestment Product.• Used historical breach data for Root Cause analysis.• Sent DRIP offer mailings by post and email to shareholders.• HR responsibilities, recruiting and training teams.• Carried out spot check audits of work processed.• Attended the CASS Steering Group each month. Show less

Beckenham

Managing 2 workstreams for trade settlements for clients, producing management information.• Assisted HR responsibilities, carrying out regular performance reviews.• Carried out regular procedure reviews and improvement.• Conducted Root Cause analysis and implementation.• Carried out Payment authorisation for clients.• Acted as a Team Manager for project work in Poland and Dublin, overseeing the E2E Corporate Action process.

Beckenham

Beckenham

Beckenham

Investment Operations Certificate, Investments And Securities

Gnvq, Information Technology

Gnvq, Travel And Tourism

Gcse, Maths, English, Science & Business Studies