A highly experienced Senior Operations Manager and Change Manager, responsible for managing operational and development services projects for companies operating in the Financial Sector. Highly experienced with project management and operations. A strategic thinker, combining knowledge of risk management, quality assurance and regulatory compliance, to execute business targets and requirements.A proven leader and mentor with exceptional management and communication skills evident in key client and supplier relationships, developed over the last decade developing a strong network, enabling a broader perspective and strengthening business offerings improve performance and ROI.Extensive expertise within Quality Assurance, Team Collaboration, Resource Planning, Policy and Procedures, consistently able to garner results for the benefit of the company, using strong relationships with Key Stakeholders whilst implementing sustainable practices and culture change to drive high performance, cost management, operational excellence and continued improvement of business operations.• Supported the business through a cultural change to use data to measure performance.• Identified waste reduction opportunities, allowing time to be re-focused, resulting in 30% productivity increase.• Successfully reinvested dividends for 300K+ shareholders, achieving annual turnover of over £3M• Developed ISO standards and operating procedures.
Listed skills include Business Transformation, Management Consulting, Change Management, Project Management, and 37 others.