Liam Dowd Email & Phone Number

Nhs Louisa Jordan Hospital

To provide administrative and clerical support to Ward Managers in the preparation of documentation for ward management, to facilitate the smooth running of the ward and to ensure that required standards are met (e.g. pay roll, monitoring annual leave, sickness, audits, etc).Maintaining and updating patient case notes both digitally through NHS systems (TrakCare) and physical.Communicating with patients face-to-face and by telephone to arrange and confirm appointments, as well as assist with basic queries. Performing reception duties to check patients in for their appointments.

Glasgow, United Kingdom

Administrative Tasks- Undertaking general administrative office tasks on a daily basis including filing, reconciling monthly journals, processing stationery orders, processing incoming mail, providing administrative support to senior colleagues and passing tasks to other admin staff- Ensuring files (physical and digital) are kept organised, up to date, and in line with GDPR- Processing minibus and room bookings which require several types of checks (checking real time licences on the DVLA website) and include money handling for deposits- Managing diaries of Sabbatical Officers and Senior Management, scheduling meetings and room bookings, minute taking- ProofreadingFinance- Working with Sage50 to process Purchase Orders, journals, and invoices- Filing financial documents in accordance with GUSRC’s finance policies- Writing up and processing payments – petty cash or BACS- Money handling – giving out petty cash, taking payment for GUSRC servicesDigital Media- Updating the SRC’s website through WordPress and ensuring all content is up to date- Monitoring the GUSRC’s social media page- Monitoring and scheduling the content which is shown on our digital Welcome Pointscreens- Working with Microsoft Office packages and Office 365 on a daily basis- Attending training for new digital media we are using and then consolidating mylearning by passing on the information to my colleaguesCustomer Service & Communication- Dealing with face-to-face, email, and telephone enquiries from a wide variety of people – including students, University of Glasgow staff members, tourists- Directing calls and queries to the relevant department- Progressing complaints to upper management where necessary- Treating every person equally and with a highly professional attitude to ensure theyget the service they expect and require- Hosting inductions for members of affiliated Clubs and Societies- Assisting with training material and face-to-face training of staff members

Glasgow, United Kingdom

Generating Revenue- Generating revenue through the marketing of Freshers’ Week and other sponsorship/advertising opportunities (such as through student media, campus posters etc.) to external organisations throughout the academic year- Pitching to and negotiating with potential clients to maximise investment in commercial opportunities offered by GUSRC – this was done either face to face, by email, or by telephone.- Creating and maintaining positive relationships with external clients to ensure repeat business and future income for GUSRC- Through the marketing of Freshers’ Week 2018, I was able to generate £60,000 of revenue for GUSRC which is used to fund GUSRC’s services and annual workshops to benefit students.Project/Event Management- I was involved in the coordination and organisation of the key SRC elements of Freshers’ Week - including Freshers’ Fair, Postgraduate Welcome Fortnight, and SRC daytime and evening events.- Organising Freshers’ Fair – ordering equipment and materials, assigning companies stalls (over 50 in total), assigning clubs and societies stalls (around 150), dealing with special requests, overseeing the running of the two-day event which saw around 17,000 people attending- Taking into account the logistics of the Freshers’ Fair such as assessing crowd control, completing risk assessments, ensuring the relevant fire safety checks were carried out, creating a positive, exciting, but safe atmosphere for visitors.- Managing the requirements of each client in a professional manner during Freshers’ WeekTeam Management/Teamwork- Managing the Marketing Assistant and delegating them roles to ensure relevant tasks were being completed in accordance to previously set deadlines- Working with the VP Student Activities in designing and delivering Freshers’ Helper Training- Co-managing the Freshers’ Helpers during Freshers’ Week- Liaising with GUSRC Administration and Finance staff members to comply withadministrative/financial procedures

My role as a tour guide involved taking customers around the University’s main campus and telling them about the history of the University. I met a variety of people in this role and it was essential in improving my communication skills, as well and increasing my confidence of public and presentation speaking.

Glasgow, United Kingdom

As Social Media Editor, my general role was to promote the newspaper’s content through its social media pages - Facebook, Snapchat, Instagram, and Twitter. I created and implemented relevant campaigns on a regular basis - such as LGBT History Month, and the newspaper’s 85th anniversary campaign in which I utilised the university’s archive services to create a week of content. My voluntary role also involved liaising with the newspaper’s content editors to ensure their views were representedonline, as well as university departments which provided collaborative work between thenewspaper and the university. Whilst being involved with the digital side of the paper, I also wrote a couple of articles to help me understand the writing process.Alongside the Online Editor, I managed the Online Team who assisted us in uploading and sharing articles online. At the end of each week, both myself and the Online Editor created a schedule for posts to go on our website and social media pages for the next week. This involved analysing user engagement online and catering posting times to when our pages are the busiest. I gained extensive Wordpress experience in this role as well, and frequently used analytic tools to assess user engagement.

I was employed at Disclosure Scotland (through Topstaff Employment) as a Data Entry Clerk where my responsibilities included processing PVG applications and ensuring all inputted data was correct and valid. This involved working on a computer in a target-based environment, therefore timekeeping skills are essential.

I was employed by Wilko in September 2013 on a temporary part-time contract and within 6 months I was made permanent. Throughout this employment, I gained cashier experience including operating the tills, handling money, closing and opening the store and operating the lottery machine. This allowed me to gain a lot of customer service skills and experience as I was required to interact with the customers on a daily basis.