Liam Eustace Email & Phone Number

- Process ticket orders received from sales department for season, partial plan, and group sales- Build season, partial, group and single ticket accounts, process payments and distribute tickets- Generate ticket data reports using Excel on an as needed basis- Assist with invoicing and payment reconciliation from ticket holders; Resolve credit card payment disputes- Assist in the box office on game days; operate a game day Will Call window and act as initial level of problem resolution at Will Call- Maintain accurate files of all correspondence and order forms for season accounts and all other ticket orders- Provide excellent customer service for Anaheim Ducks season ticket members and all Anaheim Ducks patrons; assist in resolving ticketing problems, guest complaints, etc.

Greater Los Angeles Area

-Brand Ambassador for the Los Angeles Rams-Assisted in promotional fan events for local Los Angeles communities.-Led execution of game day fan fest events aimed to spark further interest and excitement towards the brand.-Interact and answer questions from fans, collect data.-Served as marketing representative for off-site events.-Execute remote fan events (promotional items)-Report to senior staff

• Review all purchase orders submitted by the Inventory team to ensure accuracy of section and delivery information• Coordinate with online marketplaces to expedite ticket deliveries and orders• Use internal and third-party products to manage and fulfill all types of inventory• Collect and review metrics from each online marketplace to improve efficiency with selling tickets and to prevent mistakes from occurring in the future• Make logistical decisions regarding ticket delivery methods to ensure that ticket deliveries are efficient and convenient for customers• Maintain organized records of ticket statuses and details to ensure that tickets are being distributed properly• Communicate with customers and vendors through e-mail and phone calls to answer inquiries about ticket purchases• Coordinate and assist with ticket office projects such as mailing tickets, preparing invoices, etc.

Greater Los Angeles Area

- Covering major concert/sport events on-site to guide customers from purchase to pick up to event time - Further educating and enthusing customers of the Stubhub brand - Organizing, compiling, and distributing hard copy inventory to customers using company database - Managing office work i.e. emails, phone-calls, etc.

Greater Los Angeles Area

- Responsible for exceptional customer experience in Club Suites, Dugout Club, and Baseline Club clients on game-day, resolve conflicts for VIP customers. - Assist with pre-game amenities, Premium Service touchpoint program, will call and ticket issues.- Act as a liaison between Premium clients, Levy Restaurants, Stadium Operations, Ticket Operations and Fan Services.- Assist with Premium touchpoint program including the arrival of clients for batting practice, Kids Take the Field program, and in-seat gift delivery. - Greet clients, work with ticket office and premium staff to resolve ticket issues while maintaining a calm and professional demeanor with clients. - Serve as host for suite clients and guests, checking in before and throughout the game to ensure a positive experience.- Maintain business center, handling inbound calls from Premium clients and staff, creating a log of requests, issues, and needed repairs.

El Segundo, Ca

-Research assistant for talent booker doing work for clients such as Yahoo Sports, SB Nation, The Players' Tribune, Seth Davis Show, and LA Galaxy. -Updating database of thousands of athletes, agents, publicists, and marketings reps. -Gained valuable experience in word, excel, social media, marketing, and the sports and entertainment industry as a whole.

Master’S Degree, Sports Management

Bachelor Of Arts (B.A.), Political Science And Government

Marketing