Liam Floyd Email & Phone Number

Toronto, Ontario, Canada

• Safeguarding leads take preventative and responsive measures under Plan International Canada to protect children and young people ensuring that no child or young person is subject to harm:
• Manage safeguarding incidents, reporting to leadership and responding appropriately.
• Implement Plan Canada’s Safeguarding Policy and Procedures.
• Engage with Plan International's Safeguarding Team: (i) incident management in programming; (ii) annual Safeguarding Standards Self-Assessment, (iii) annual Incident Reports (iv) support Global Hub Assurance Audit of.
• Deliver Safeguarding Training Program and departmental training through the Safeguarding Leads.
• Share knowledge and resources and serve as subject matter experts.

Toronto, Ontario, Canada

• Coordinate and support sponsors, family members/friends of sponsor in order to visit their sponsored child and families and visit Plan projects that they are supporting.
• Manage and track visit requests.
• Coordinate with field workers with providing documents and essential information from donors.
• Deliver departmental training on visit procedures.
• Share knowledge and resources and serve as subject matter experts to donors.

Toronto, Ontario, Canada

• Responsible for submitting donor inquiries regarding a sponsored child/sponsorship which we would have to reach out to the field to obtain the information.
• National Office Inquiries (NOIs) are consistently reviewed and submitted on a weekly basis to make sure the responses are sent to a donor within a month time period.
• Questions are accurately categorized and submitted to the field. Questions are simplified based on the agent's submission so not to confuse the field.
• Consistently supporting agents based on questions and confusion on NOI submissions, SCI/SCU requests, appropriate requests, high-priority submissions, etc.
• All submitted NOIs are checked weekly to ensure if the field as responded for timely response to the donor.
• All NOIs completed and submitted to the assigned agent are spot-checked to ensure the agent has responded to the donor within a week timeframe.

Toronto, Ontario, Canada

• The position provides support to staff to enhance their problem solvingabilities and to respond to all inquiries in a professional and consistent manner - training staff to provide the best in class Donor Experience.
• Develop a quality assurance program for all touch points (phone,mail, email, live chat, prep for field visits)
• Responsible for 4-6 evaluations per DC agent
• Evaluate staff through side-by-sides, remote monitoring and minihuddles
• Update the quality rating document that tracks the performance ofeach team member
• Summarize monthly QA findings in email to leadership team that includes individual and overall team observations + scores

Toronto, Ontario, Canada

• Manage general inquiries and answer all questions regarding sponsorships. Process One-Time Donations (OTGs) and other OTG Appeals through Blackbaud Customer Relationship Management (CRM) database. Utilize sales.
• Acknowledged for providing exceptional customer service while building rapport with donors.
• Commended for effectively educating and informing donors about current projects and support options.
• Recognized for successfully gathering fundraising support from donors on both outbound campaigns and incoming calls.

Toronto, Canada Area

Ghana

The West Africa Network for Peacebuilding (WANEP) is a Pan-African civil society collaborative organization dedicated to conflict prevention and peacebuilding. Under WANEP Ghana, I was assigned to the West Africa Early Warning and Response Network (WARN) detachment. The primary objective of WARN is to provide early warning information on current human.

Peterborough, Ontario

My internship conducted through Trent University consisted of helping deliver Nourish activities at key community events and farmers’ markets, completing bi-monthly packing and delivery of the JustFood program, and providing regular garden maintenance in Nourish plots (watering, weeding, harvesting).

Postgraduate Certificate, Development Economics And International Development

This program provides graduates with the skills and knowledge required to manage, develop and grow international development and disaster.

Undergraduate Degree, Development Economics And International Development

Activities and Societies: Trent-In-Ghana Study abroad program, 2017-2018Having recently completed my Bachelor of Arts degree at Trent.