I am a conscientious employee who always finishes tasks to their fullest extent. Having worked in a variety of time sensitive work places I am comfortable with working both individually and with others to complete tasks efficiently.I enjoy communicating and interacting with others, this combined with the time I have spent teaching, tutoring, and providing technical support as well as account management roles in SaaS allows me to be clear and confident when working within a larger team or when interacting with a large and diverse customer base.
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Customer Success EngineerStaffcircle Aug 2022 - Jun 2024Leicester, England, United KingdomStaffCircle is an Employee Success platform focusing on the three pillars of employee performance, engagement and development. As StaffCircle’s Customer Success Engineer representative I was responsible for all inbound support queries, as well as providing all outbound responses via email, live chats, phone calls, and video calls while ensuring SLA’s were met. -
Customer Success EngineerCloudcall Aug 2020 - Jan 2021Leicester, England, United KingdomThis role included the implementation, support and relationship management with CloudCall’s entry into the APAC market.CloudCall offers a complete unified communications platform for businesses that integrate those communications seamlessly into the market leading CRMs of Salesforce, Bullhorn and Dynamics as well as a wide variety of other CRMS -
Customer Account ManagerCloudcall Mar 2019 - Jan 2020Leicester, England, United KingdomIn this role I was the primary contact for my group of customers providing engagement and relationship growth. This included responsibility for growing the turnover of each customer as well as ensuring their day-to-day happiness and continued effective usage of CloudCall as the product evolved and new product offerings were made.
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Customer Support EngineerCloudcall Jul 2017 - Mar 2019City Of Leicester, England, United Kingdomn this role I provided on the phone and remote technical support for VOIP Services and CRM integration. This involved helping to manage the inbound customer support case queue. As well as selecting, managing and responding to cases selected and assigned to me in a timely and efficient manner to ensure either successful resolution or prompt escalation to more senior support teams.
Liam Fox Education Details
Frequently Asked Questions about Liam Fox
What is Liam Fox's role at the current company?
Liam Fox's current role is Customer Success Engineer at StaffCircle.
What schools did Liam Fox attend?
Liam Fox attended De Montfort University.
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