Liam Gibb Email & Phone Number

Chorley, Gb

Morecambe, Lancashire, United Kingdom

Manage the day to day retail operation of a large scale retail unit through a period of unprecedented change and transformation. Accountable for health and safety, delivery of sales, costs and profit KPI'S. An engaging and inspiring leader of a team that's going places. A catalyst for the delivery of exemplary customer service through sound routines and the robust execution of personal accountabilities.

Preston, Lancashire, United Kingdom

Maximise operational efficiency to deliver clinical standards and a professional and welcoming sales environment. Recruit, train, coach and develop a team of in-store sales experts to deliver a friendly, knowledgeable and authentic sales and advice service. Deliver above expectation rate of return on new store investment, profit and compliant sales volumes.

My role as transformation manager is to develop and lead a team of Change Coaches until the conclusion of the change programme. My responsibilities are to ensure that sites receive an adequate number of visits from the coaches and the appropriate level of balanced feedback, challenge and guidance in order to guarantee the delivery of results. This involves conducting remote meetings/calls, organising joint visits and performance management of coaches that are geographically dispersed across the… Show more My role as transformation manager is to develop and lead a team of Change Coaches until the conclusion of the change programme. My responsibilities are to ensure that sites receive an adequate number of visits from the coaches and the appropriate level of balanced feedback, challenge and guidance in order to guarantee the delivery of results. This involves conducting remote meetings/calls, organising joint visits and performance management of coaches that are geographically dispersed across the UK and EIRE. I collate weekly structured feedback from the coaches around site results/progress and employee behaviours. I validate the content of the feedback and challenge & condense it in order to give key corporate stakeholders a solid representation of progress to date. My outputs are required to be grammatically sharp, timely, concise and factual to support the directors in key strategy/decision making.I also conduct site visits as a coach. The primary elements of this role are to assess store progress against a pre-defined critical path, share insights, provide problem solving expertise and secure site funding for investment in infrastructure and training.Since creating and rolling out a corporate bonus scheme, I have single handily managed the administration. This involves the periodic formulation and circulation of site targets and results and the calculation/publication of successful individual payments for over 12,000 employees. A peripheral responsibility is the management of access to data provided by a third party. This involves managing a close working relationship with the third party, demanding satisfactory execution of a service delivery agreement and detailing data requirements, resolving issues etc. I am the sole point of contact for the estate of over 275 sites. I assume accountability for dealing with localised reporting/data issues and act as a subject matter support expert in the interpretation and analysis of the data content. Show less

Preston, United Kingdom

Operate a retail sales unit in line with corporate and legal expectations and guidelines. Create a customer shopping experience that enhanced the brand and ensured that the visiting customers never had a wasted journey. Fully accountable for the entire store operation including the delivery of sales & profit, health and safety, employee recruitment and engagement and inventory accuracy and security.Primary skills required were the selection, motivation and engagement of a store team… Show more Operate a retail sales unit in line with corporate and legal expectations and guidelines. Create a customer shopping experience that enhanced the brand and ensured that the visiting customers never had a wasted journey. Fully accountable for the entire store operation including the delivery of sales & profit, health and safety, employee recruitment and engagement and inventory accuracy and security.Primary skills required were the selection, motivation and engagement of a store team suitably knowledgeable in their roles to allow them the confidence and freedom to serve customers effectively. A large attribute is my ability to impart my vast retailing experience with colleagues to allow them to contribute to a warm and welcoming sales environment that contributed to exceeding customer expectations and driving sales. Show less

Since graduating from university, I have held a multitude of managerial positions across multiple sites in the North West. The various positions have included the team management of every part of the retail operation of a Home Enhancement retailer. These include specific departmental leadership across DIY, Garden, Home enhancements, Decorating, Kitchens and Bathrooms as well as the delivery of direct customer facing service and non customer facing operational functions such as goods receipt and… Show more Since graduating from university, I have held a multitude of managerial positions across multiple sites in the North West. The various positions have included the team management of every part of the retail operation of a Home Enhancement retailer. These include specific departmental leadership across DIY, Garden, Home enhancements, Decorating, Kitchens and Bathrooms as well as the delivery of direct customer facing service and non customer facing operational functions such as goods receipt and inventory control.The skills required to maintain my internal progression was my unrelenting desire to be the best that I could be. A healthy appetite to be as knowledgeable I could about products, services, process and people and to continually understand and appreciate exactly what it was that the customers demanded. A strong work ethic, great flexibility and accommodating commitment exposed me to great opportunities to contribute to the opening of 2 new stores during my time in retail management. Show less