Liam Hall Email & Phone Number

Manchester, England, Gb

London, England, Gb

Responsible for the strategy and roadmap for software development and services within Rolls-Royce Digital, primarily focusing on adding value to the Civil Aerospace division's aftermarket services. Currently working on taking several new web apps from requirements discovery through to production. Responsibilities:Define high level requirements for future product featuresDevelop business cases to obtain funding from individual business unitsAct as the link between the software development organisation and the rest of the businessEstablish strategic partnerships with external entities, including data providers and software development companiesProduct Ownership where applicable

London, England, Gb

Worked as a Product Owner on a large-scale software development project which is completely replacing Rolls-Royce’s Digital offering with a Cloud-based solution. Managed the backlogs for six external and internal software development teams.Responsibilities: Requirements capture Backlog management Wireframing and UX Delivering sprint demos Internal and customer training

London, England, Gb

Managed a team of 15 Service Engineers delivered the Engine Health Monitoring (EHM) service, covering a fleet of over 3000 high value assets in operation with airline customers worldwide. Ensured that the EHM service output was delivered on time and to customer specification, using the most efficient processes.Responsibilities: Prime customer interface for the EHM Service, managing relationships with airline customers Control of processes related to Service Delivery. Collating and reporting on KPIs. Management of quality concerns and customer complaints to closure.• Prime customer interface for the EHM Service, managing relationships with Rolls Royce as well as direct airline customers such as Cathay Pacific and American Airlines.• Control of processes related to Service Delivery.• Collating and reporting on KPIs.• Management of quality concerns and customer complaints to closure.• Whole employee lifecycle; recruitment, training, performance and development reviews, disciplinary.• Internal and customer training.

London, England, Gb

The Change Team responds to emerging issues by developing and delivering operational and technical changes to the EHM service. The role involved delivering configuration changes to the live production environment.Responsibilities: Triage of incoming change requests to support scheduling & prioritisation Building of a knowledge database to support ‘initial review’ phase of change and ensure consistency of solution proposal.  Consolidation of Product Development requests.  Provide technical support to urgent or high-profile tasks which require a broad knowledge of EHM.

London, England, Gb

Co-located in the Rolls-Royce Operations Centre in Derby, supporting the EHM contract for Rolls-Royce's large civil engine fleet. EHM is an asset management technique which allows Rolls-Royce to alert an airline as to any engine performance issues before they eventually drive the engine out of service.

Meng, Aeronautical Engineering

Education record

Education record