Liam Howarth work email
- Valid
- Valid
Liam Howarth personal email
Hello there!I'm a team leader with a passion for development, process improvement and leveraging the strengths of my team toward a common goal. I believe the best teams are run with transparency around why things are they way they are, flexibility where possible to support a sustainable work life balance and clarity on what we're all striving to do as a team. I value a 360 feedback loop to allow the relationship from leader to representative to be moldable based on their career goals, development needs and to address individual areas that require attention.The things that are measured are the things that get done, so I'm big on developing reporting to drive outcomes and improve the employee and customer experience. If you've got clear, clean and easy to follow processes or work instructions, then your staff are supported and clear on what 'good looks like'. And with secure and supported staff, comes a supported customer.I'm a believer that you 'attract more bees with honey' and focus on finding solutions rather than obstacles. As a result I lead my teams with trust in their abilities, an open platform for discussion and a promise support where I can. And if I can't find the answer, I'll find you someone who does.Ultimately, I'm really just a fan of people. So get in touch and let's talk about where vulnerability sits in management; how a person's 'Why' is the main driver in their career progression; or which Pokémon is the greatest of all time.
-
Channels And Partnerships LeadFlo EnergyLawnton, Qld, Au
-
Channels & Partnerships LeadFlo Energy May 2024 - Present -
Channels & Partnerships LeadMomentum Energy Apr 2023 - May 2024Melbourne, Victoria, AustraliaIdentified, onboarded, and managed third-party sales channels, energy brokers and corporate partners in the Mass Market and Commercial & Industrial sectors. Managed the cross-training for previously segmented partners to cover both sectors to achieve annual sales targets with a focus on renewable energy products and solutions. -Consolidated the C&I and SME broker response teams, reducing FTE costs and improving broker experience. -Lead data-informed initiatives to reduce cost, improve operational efficiency, and improve partner experience. -Co-developed a 5-year sales strategy to achieve the corporate plan with recommended initiatives to begin progress. -Further developed Momentum's pipeline for future partnership opportunities aligned with sales and renewable energy goals. -
Channels LeadMomentum Energy Jul 2021 - Apr 2023-Identified new lead opportunities while maintaining effective working relationships with third party sales partners. -Evolved the third-party sales space to be SME-focused, consistently achieving new SME sales records. -Redesigned and facilitated channel training programs, negotiated contracts and addendums, evolved relationship manager commission processes to drive strategic outcomes, and adjusted external commission standards to improve operational efficiency.
-
Sme Team LeaderMomentum Energy Apr 2021 - Jul 2021-Pioneered the strategic shift to business sales following an in-depth service design initiative. -Leveraged existing Telesales functionality to quickly develop the Mass Market tenders process to MVP standard. -Implemented reporting parameters and communicated data and insights back to the business. -Introduced company guidelines and documentation for new processes for future adopters.
-
Customer Care Team LeadMomentum Energy Aug 2020 - Apr 2021-Managed 13 staff across Victoria and Tasmania through the pandemic. -Built and refined team KPI reporting for agent visibility and self-management. -Highest retention and development rates of all phone-based teams.
-
Sales Centre LeadMomentum Energy Aug 2019 - Aug 2020Melbourne, Victoria, Australia-Responsible for upskilling agents to meet ever-changing business needs and regulatory changes. -Coordinated the transition to remote working for all team members during the COVID-19 lockdowns. -Maintained and communicated accurate data on customer churn, sales, and retention activity from a customer-facing perspective.
-
Sales SpecialistMomentum Energy Aug 2018 - Aug 2019Melbourne, Victoria, AustraliaIn this role I was responsible for supporting the Retention team as a first escalation point for account enquiries. I worked closely with the Telesales Manager to ensure processes were clearly documented and adhered to, as well as being a point of contact for the wider business in advising of Sales and Saves processes and refining them.- Complete fortnightly QA scorecards for calls.- Train new agents on role requirements.- A knowledgeable first point of floor support for escalations and call assistance.- Subject Matter Expert for Sales in the successful July 1 project which involved a huge industry change due to tightening of regulatory rulings.- Work with acquisition of large mass-market tenders.- Part of the testing team for our new telephony system roll out.- Floor support for phone system and large regulatory change across multiple teams.
-
Telesales AgentMomentum Energy Jan 2018 - Aug 2018Melbourne, Victoria, AustraliaIn this role I established myself as the go-to member for my team for product and customer queries. I maintained detailed knowledge of the retention process and all involved systems which resulted in my manager recognising me for the Specialist role.- Trained new employees and continued as a consistent point of escalation when assistance is required.- Prioritised a portfolio of switch out, product switch and call back cases while covering inbound queues.- Managed a high volume of inbound and outbound sales call activity to achieve sales targets.- Achieved an exemplary 95+% Quality Assurance marking throughout this whole period.
-
PresenterHey Dee Ho Educational Services Jun 2016 - Dec 2017Greater Melbourne AreaAs a presenter I performed in front of pre-school children aged between 6 months and 5 years. I presented three different programs to over 30 classes per week.- Work autonomously and manage time while moving between centres all over Melbourne’s western suburbs.- Prepared weekly lessons complete with props, music tracks and educational content dependent on age.- Improvised solutions based on devised stimuli. -
Retail Sales RepresentativeVodafone Aug 2014 - Dec 2016Melbourne, Victoria, AustraliaI began with Vodafone at a local shopping centre, before being moved to a higher volume store due to my consistent performance. I was then requested to move to the company’s flagship store after relocating to Melbourne.- Consistently exceeded sales requirements.- Accurately managed and archived customer information.- Proficient and prompt learning of Siebel system to a high degree. -
Sales RepresentativeSalmat May 2014 - Aug 2014 -
BaristaMcdonald'S Corporation May 2013 - Dec 2013
Liam Howarth Skills
Liam Howarth Education Details
-
Graduated With Distinction -
Redlands CollegeMaths C, Maths B, Physics, English, Film & Tv, Pe, Religion & Ethics
Frequently Asked Questions about Liam Howarth
What company does Liam Howarth work for?
Liam Howarth works for Flo Energy
What is Liam Howarth's role at the current company?
Liam Howarth's current role is Channels and Partnerships Lead.
What is Liam Howarth's email address?
Liam Howarth's email address is li****@****.com.au
What schools did Liam Howarth attend?
Liam Howarth attended Queensland University Of Technology, Redlands College.
What are some of Liam Howarth's interests?
Liam Howarth has interest in Guitar, Design, Ukulele, Drumming, Technology, Gaming, Performing, Theatre, Entertainment, Music.
What skills is Liam Howarth known for?
Liam Howarth has skills like Theatre, Film, Acting, Stage, Improvisation, Comedy, Drama, Entertainment, Feature Films, Performing Arts, Musical Theatre, Commercials.
Not the Liam Howarth you were looking for?
-
-
-
Liam Howarth
Greater Sydney Area -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial