Liam Howarth Email & Phone Number

Lawnton, Qld, Au

Melbourne, Victoria, Australia

Identified, onboarded, and managed third-party sales channels, energy brokers and corporate partners in the Mass Market and Commercial & Industrial sectors. Managed the cross-training for previously segmented partners to cover both sectors to achieve annual sales targets with a focus on renewable energy products and solutions. -Consolidated the C&I and SME broker response teams, reducing FTE costs and improving broker experience. -Lead data-informed initiatives to reduce cost, improve operational efficiency, and improve partner experience. -Co-developed a 5-year sales strategy to achieve the corporate plan with recommended initiatives to begin progress. -Further developed Momentum's pipeline for future partnership opportunities aligned with sales and renewable energy goals.

-Identified new lead opportunities while maintaining effective working relationships with third party sales partners. -Evolved the third-party sales space to be SME-focused, consistently achieving new SME sales records. -Redesigned and facilitated channel training programs, negotiated contracts and addendums, evolved relationship manager commission processes to drive strategic outcomes, and adjusted external commission standards to improve operational efficiency.

-Pioneered the strategic shift to business sales following an in-depth service design initiative. -Leveraged existing Telesales functionality to quickly develop the Mass Market tenders process to MVP standard. -Implemented reporting parameters and communicated data and insights back to the business. -Introduced company guidelines and documentation for new processes for future adopters.

-Managed 13 staff across Victoria and Tasmania through the pandemic. -Built and refined team KPI reporting for agent visibility and self-management. -Highest retention and development rates of all phone-based teams.

Melbourne, Victoria, Australia

-Responsible for upskilling agents to meet ever-changing business needs and regulatory changes. -Coordinated the transition to remote working for all team members during the COVID-19 lockdowns. -Maintained and communicated accurate data on customer churn, sales, and retention activity from a customer-facing perspective.

Melbourne, Victoria, Australia

In this role I was responsible for supporting the Retention team as a first escalation point for account enquiries. I worked closely with the Telesales Manager to ensure processes were clearly documented and adhered to, as well as being a point of contact for the wider business in advising of Sales and Saves processes and refining them.- Complete fortnightly QA scorecards for calls.- Train new agents on role requirements.- A knowledgeable first point of floor support for escalations and call assistance.- Subject Matter Expert for Sales in the successful July 1 project which involved a huge industry change due to tightening of regulatory rulings.- Work with acquisition of large mass-market tenders.- Part of the testing team for our new telephony system roll out.- Floor support for phone system and large regulatory change across multiple teams.

Melbourne, Victoria, Australia

In this role I established myself as the go-to member for my team for product and customer queries. I maintained detailed knowledge of the retention process and all involved systems which resulted in my manager recognising me for the Specialist role.- Trained new employees and continued as a consistent point of escalation when assistance is required.- Prioritised a portfolio of switch out, product switch and call back cases while covering inbound queues.- Managed a high volume of inbound and outbound sales call activity to achieve sales targets.- Achieved an exemplary 95+% Quality Assurance marking throughout this whole period.

Greater Melbourne Area

As a presenter I performed in front of pre-school children aged between 6 months and 5 years. I presented three different programs to over 30 classes per week.- Work autonomously and manage time while moving between centres all over Melbourne’s western suburbs.- Prepared weekly lessons complete with props, music tracks and educational content dependent on age.- Improvised solutions based on devised stimuli.

Melbourne, Victoria, Australia

I began with Vodafone at a local shopping centre, before being moved to a higher volume store due to my consistent performance. I was then requested to move to the company’s flagship store after relocating to Melbourne.- Consistently exceeded sales requirements.- Accurately managed and archived customer information.- Proficient and prompt learning of Siebel system to a high degree.

Bachelor Of Fine Arts (Bfa), Drama, Graduated With Distinction

Queensland Certificate Of Education, Maths C, Maths B, Physics, English, Film & Tv, Pe, Religion & Ethics