My role is to facilitate the onboarding process, deliver training programs, and drive product adoption among our client base. With a focus on the customer journey at all stages of their lifecycle, I use my extensive experience in understanding technical systems, data management, process development, procedure writing and internal collaboration combined with my passion for customer service to support our new and existing customers in onboarding and maximising CareMaster's system to support them… Show more My role is to facilitate the onboarding process, deliver training programs, and drive product adoption among our client base. With a focus on the customer journey at all stages of their lifecycle, I use my extensive experience in understanding technical systems, data management, process development, procedure writing and internal collaboration combined with my passion for customer service to support our new and existing customers in onboarding and maximising CareMaster's system to support them in empowering and improving the lives of their own customers in the NDIS and Aged care community. Show less

Implement, monitor and maintain day to day rostering requirements in accordance with the Award for Youth and Disability care workers.

Part Time Contractor

I am responsible for the forecasting of call volumes and identifying future staffing requirements. To understand and manage the real time workings and scheduling of the customer service centre.

I manage a team of remote agents using my experience in conferencing to communicate, motivate and develop my team. I enjoy contributing to inter department projects and love the energetic and positive environment at nib.

Handling external customer enquiries and taking booking requests.Scheduling tug boat movements whilst taking staff scheduling rules into consideration.Daily reporting and schedule distribution.

Manage a team of 16 people responsible for delivering high profile calls, complete with a wide range of features in the audio conferencing portfolio. Coach, motivate and mentor the team to maximise their job satisfaction and output. Understand the technical capacity to maximise concurrent connections and build bespoke conferences to meet unique customer requirements.