Liam Johnson Email & Phone Number

As an Aftersales Manager at Burrows Motor Company, I oversee the training, management, and development needs of a team of 15 staff members who provide excellent service and support to our customers. I have been working in the automotive industry for over 14 years, and I have level 3 in management qualification that enhances my understanding of the physical and mental aspects of customer satisfaction and retention and also staff retention.Previously, I spent seven years as a Service Advisor, where I gained valuable experience in automotive parts, service work, and customer relations. I am passionate about delivering high-quality aftersales solutions that meet the needs and expectations of our clients and align with the goals and values of our company. I am always looking for ways to improve our processes, systems, and performance, and to empower and motivate my team to achieve excellence.

Listed skills include Growth Strategies, Coaching, Technical Recruiting, Customer Service, and 2 others.