Liam Johnson Email & Phone Number

At Scitech, I effectively communicate technical issues and solutions to both technical and non-technical stakeholders, ensuring clear understanding and timely resolution. I utilize Power Automate and Microsoft Power Platform tools, including Power Apps and Power BI, to streamline and automate business tasks, enhancing efficiency and productivity. Working with cross-functional teams, I diagnose and resolve system issues, contributing to successful project outcomes and a cohesive team environment. I provide comprehensive support by troubleshooting hardware and software issues, managing system updates, and ensuring optimal system performance. Additionally, I use tools such as Microsoft Office Suite, JIRA, Confluence, and Microsoft Visio for documenting processes, tracking issues, and communicating with stakeholders. I develop and deliver presentations and written reports on system performance, issue resolution, and project progress to management and colleagues. Furthermore, I assist in modernizing business models by aligning IT architecture with business needs, ensuring efficient and effective system integration and performance.

Perth, Western Australia, Australia

At Methodist Ladies’ College, I administered Microsoft applications and environments, including Office 365, Teams, Endpoint, Azure, and Azure Active Directory. I configured HPE Switches and monitored network performance, as well as whitelisted URLs and ports and troubleshooted category access errors on the Palo Alto Firewall for staff and students. As the escalation point for Level 1 issues, I diagnosed and resolved raised customer issues or other ticketed problems from the Service Desk team. I distributed, deployed, and monitored applications for managed users and systems via Microsoft Endpoint and JAMF, configured Ruckus wireless access points, and maintained and added pages to the WordPress site for staff, students, and parents using HTML, CSS, and WordPress plugins. Additionally, I performed installation and configuration of virtual machines using VMware's vSphere environment and deployed Windows Server Update Services for enterprise security patch management.

Perth, Western Australia, Australia

At Efficient Chips, I was responsible for the installation, configuration, troubleshooting, and customization of all MS Office Suite applications. I installed, configured, and tested workstation hardware, including video cards, network cards, and sound cards. Providing a high level of customer service, I offered Level 1-2 support to clients. Additionally, I performed networking diagnostics and repairs, diagnosing internet connectivity issues, and setting up shared folders and mapped drives.

Perth, Western Australia, Australia

Certificate Iii Information And Digital Technology, Information Technology

Certificate Iii In Electronics And Communications