Provided network support for Cisco/Extreme hardwareProvided troubleshooting for client hardwareDeveloped and rolled out server infrastructure including Exchange 2007/2010/2019, SharePoint tomultiple clientsExperience with Broadsoft and Mitel voice solutionsWas a key member of a team that deployed both data and voice solutions across multiple client sites.Acted as first point of contact for clients experiencing complex software issues, escalating calls to vendorsand liaising with them as necessary to ensure speedy resolution of issues.Assisted sales team with technical presentations and after sales support.Troubleshot operating systems, hardware and software problems to identify root causes.Provided remote support for product functionality, maintenance and troubleshooting.Designed, built and managed global farm of Citrix Xen serversImplemented and and supported the roll out of Voice and Data infrastructure set up in multiple global datacentres to serve our clients.Planned, developed and administered Microsoft 365 for 150+ usersAdministered Citrix Virtual Apps and Desktops.Actively planned, developed and administered the troubleshooting and support for users using Desktop Central.Managed Mailflow processing using Mimecast.Responded to incidents quickly, troubleshot problems and corrected faults.Managed the provision of hardware and software to meet changing organisational needs.Tracked and recorded computer inventory for accountability purposes.

Managed existing Citrix Farm and Developed new Farm based on latest available technology.Packaged applications for easy deployment to Farm ServersResponsible for the setting up the IT infrastructure in the New York office which included the deployment of AD server and additional Citrix server.Provided remote support to 150+ Citrix users.Worked as part of a team in the deployment of AD in our local and many global offices.Managed the deployment of Operating Systems and applications using Altiris software

Day to day support of extensive Microsoft environmentDesign, build and deployment of Windows and Exchange serversManagement of Veritas Backup software/hardwareCreated Server and Desktop images for use in global contractsSupported Global Citrix environment, 1000+ usersResponsible for creating and maintaining desktop/laptop imagesImplantation and support of Blackberry Enterprise ServerWorked in UK and US offices to roll out VMware EXI