Supporting the regional head cashier across all Inditex brands in Ireland (particularly Zara):-assisting with the training of head cashiers -helping to implement new cash desk procedures and technologies -participating in the performance management of head cashiers -promoting the relationship between the head cashiers and store management teams

Head Cashier in Zara Ireland's flagship store in Dundrum Town Centre, managing a team of 35+ cashiers, now Head Cashier in Zara South King Street.

Acting deputy manager in Bershka Ireland's flagship store, with responsibilities including:-supporting the general manager by preparing monthly staff rota for up to 34 staff, dealing with day off requests, holiday planning, the budget of hours etc.-dealing with the day to day management of the store - replenishment, customer queries, staff activity etc.-helping visual merchandiser to ensure company merchandising standards are maintained throughout the store and making commercial… Show more Acting deputy manager in Bershka Ireland's flagship store, with responsibilities including:-supporting the general manager by preparing monthly staff rota for up to 34 staff, dealing with day off requests, holiday planning, the budget of hours etc.-dealing with the day to day management of the store - replenishment, customer queries, staff activity etc.-helping visual merchandiser to ensure company merchandising standards are maintained throughout the store and making commercial merchandising decisions to maximise sales.-dealing with deliveries of stock to make sure new lines are well displayed on the floor and that delivery is completed in line with company productivity standards.-dealing with HR issues in the team - performance management and reviews, disciplinary issues, training, induction of new starters etc.-assisting the general manager with the management, training and development of the other members of the management team.-ensuring open communication within the management team and with the regional team.-deputising for the general manager in her absence and taking full responsibility for all aspects of running the store - commercial, operations, staff management and customer service. Show less

Part of the management team in Bershka’s newly remodelled city centre flagship store. The role combines customer service, cash management, administration and people management. Duties include:• Managing a team of 5-7 cashiers, including monthly rotas, daily activity planners, holiday and day off requests, performance management, disciplinary issues etc.• Recruiting and training new cashiers and training sales assistants to support on the cash desk during busy periods.• High level… Show more Part of the management team in Bershka’s newly remodelled city centre flagship store. The role combines customer service, cash management, administration and people management. Duties include:• Managing a team of 5-7 cashiers, including monthly rotas, daily activity planners, holiday and day off requests, performance management, disciplinary issues etc.• Recruiting and training new cashiers and training sales assistants to support on the cash desk during busy periods.• High level administration and cash management – filing paperwork, managing stock movement and logistics (transfers to other stores etc), managing maintenance issues in the store, finding and resolving discrepancies in cash and credit/debit card, tracking and filling out the store’s figures, managing HR paperwork and personnel files and ordering change, stationary and bags for the store, keeping cost control in mind.• Supporting the store manager by acting as first point of contact for the management team for any cash desk/administrative issues, reading and replying to emails on her behalf, processing daily staff commission documents accurately and resolving basic payslip queries for the staff.• Leading the cashier team in delivering outstanding customer service to drive sales in the store.• Supporting on the shop floor during busy periods, including opening and closing the store as a manager.Key achievements: Implemented improved closing procedures, introduced monthly discrepancy tracker, day-off request sheet, fixed-term contract meeting planner and one-to-one appraisal calendar. Also developed and introduced new closing and opening notes to help new cashiers and a new checklist for finding discrepancies. Show less

Worked as a cashier in two of ZARA's busiest Irish stores in Dublin City Centre. This was a customer service and administrative role that demanded strong interpersonal and organisational skills. Duties included:• Delivering excellent customer service in person and over the phone in line with company customer service minimums.• Processing sales, refunds and exchanges in all payment forms.• Keeping the cash desk tidy and organised, including filing paperwork and processing faulty… Show more Worked as a cashier in two of ZARA's busiest Irish stores in Dublin City Centre. This was a customer service and administrative role that demanded strong interpersonal and organisational skills. Duties included:• Delivering excellent customer service in person and over the phone in line with company customer service minimums.• Processing sales, refunds and exchanges in all payment forms.• Keeping the cash desk tidy and organised, including filing paperwork and processing faulty items to be returned to the warehouse.• Opening and closing the tills in accordance with company procedures, dealing with bank deposits, ordering change etc.Key achievements: Created and successfully implemented new procedures regarding the tracking of stock being lent out for PR purposes. Show less