Liam M. Email & Phone Number

North Castle, New York, United States

-Lead global management, troubleshooting, and optimization of Cisco conference room devices across all company locations.-Maintain security and compliance protocols for Webex, Microsoft Teams, and Cisco Room Devices; conduct annual technical reviews to ensure adherence to global standards.-Spearhead the discovery, selection, and lifecycle management of conference room equipment, ensuring timely updates and replacements.-Provide proactive monitoring and technical support for high-level executive meetings and company-wide events.-Manage global projects for conference room device upgrades, including distribution, configuration, and implementation across all locations.-Enhance the overall global conference room experience by implementing technology improvements and streamlined processes.

Greater New York City Area

-Remote system monitoring specifically, call connection and statistics via Cisco TMS, Call Manager, Webex Control Hub, Vyopta Analytics.-Cisco codec registration via Cisco Call Manager/TMS-Implementation/support for Cisco/Polycom/Microsoft Teams Interop-Crestron System Design/Programming (Small Offices/Exec Offices)-Monitor and maintain Crestron Digital Media conference room systems-White Glove Executive Support/Support for in house and remote AV systems-Support for all critical/high traffic areas-AV device network configuration-Troubleshoot Crestron equipment Via Crestron Toolbox Software-System configuration/programming via Crestron Simpl Software-Touch panel design and configuration via Crestron VT-Pro E Software-Experience with web-based conferencing interfaces (Cisco Webex, Zoom, Google Hangouts , Skype for Business )

New York, New York

-Monitor and maintain all Crestron Digital Media conference room systems-Client customer service support for all AV systems-Support for all critical/hightraffic areas (Crestron racks , Plantar monitors , Christie Pandora’ s Box video players , Samsung LED monitors , VER video wall LED tiles )-AV device network configuration-Troubleshoot Crestron equipment Via Crestron Toolbox Software-System configuration/programming via Crestron Simpl Software-Touchpanel design and configuration via Crestron VT-Pro E Software-Repair /Replace AV equipment in conference rooms and high traffic areas (LED monitors , VER LED tiles , Crestron DM chassis and input/output cards /blades ,chromecast network boxes , clearone amps )-Experience with web-based conferencing inter faces (Cisco Spark, Webex, Zoom, Google Hangouts , Skype for Business )-Control digital content using CMS for high traffic areas

355 Park Ave, New York, Ny

• Responsible for Preventative Maintenance and performance testing of all Audio-Visual equipment (LED/LCD displays, NEC/Epson projectors, Fiber Optic Transmitters/Receivers, Crestron DMPS3-4k-150-c, CP3N, CP2E, Control Processors, DM 16x16, Crestron wireless touch panels, Extron video switchers, Solstice wireless presentation, Polycomm CX3000 Conference Phones) • Testing and replacing Projector bulbs• Organizing and Documenting Audio Visual Equipment Inventory• Responsible for requesting AV equipment and replacement purchase orders• Point of contact for all Client Audio-Visual Customer Support, Troubleshooting needs, and Executive meeting assistance• Responsible for coordinating Audio Visual Equipment repairs with vendors• Coordinate and Execute Audio Visual systems training for Clients• Supporting Clients with Basic IT issues/ Software installation• Point of contact for all Audio-Visual Upgrades and Consultations• Conduct final system testing and troubleshooting for new/ upgraded systems• Set up and assist with Lync and Webex Video Conferences/ IP phone conferences

New York, New York

-Courtroom Audio System Installation-Cable Building and Termination (Cat5/6, DM, RCA, XLR, BNC, TR, TRS)-Crestron System Installation (DM 100, 201 DGE 200)-Courtroom Troubleshooting/Technology walk through.-AV Rack Building

Bachelor Of Applied Science (B.A.Sc.), Communication And Media Studies

Activities and Societies: Ice Hockey, Lacrosse

Education record

Audio Mixing, Live Sound/AV, Soldering, Audio Electronics, Post Production Audio.