Liam Mason Email & Phone Number

Chard, England, United Kingdom

Lopen

• Logging of customer complaints and performing the investigation into the complaint and the root cause analysis. Producing the customer complaint reports and reporting back to customers.• Organising customer complaints, change control and trend and data analysis meetings as well as taking minutes for those meetings.• Member of the internal auditing team.• Reviewing all batch documentation, analytical results and producing Certificates of Analysis for all Positive Releases products.• Organise stability trial and analytical sample delivery to external laboratory sites and reporting of completed results.• Administration of electronic management software (Q-Pulse and IFS) and maintaining the paper QA Manuals are kept up to date.• Producing Certificates of Conformance for marketing and sales departments when required.

Shepton Mallet

• Analysed and approved all positive results on incoming and outgoing raw materials, process stage and final packed products.• Report, record and investigate all non conformances, ensuring close out of all actions.• Accountable for the correct set up, calibration and verification of all quality instruments and equipment.• Ensuring quality specifications and customer’s requirements are met.• Work to annual KPI’s and objectives.• Participation in BRC, FEMAS and internal quality audits to ISO 17025.• Auditing of systems and COSHH.• Plan and lead quality improvement projects.• Deputised for Lead QA Specialist during absence.

Ilminster

• Proactive support of production giving remedial actions to non conformances.• Calibration and repair of laboratory/production equipment.• Coached, developed and managed all junior staff members.• Trending of data and highlighting areas of concern.• Analysed and reported consumer complaints.• Aided R&D department during projects.• Liaison during customer visits and company representation on external visits.• Ensuring H&S compliance by delivering chemical awareness training to all new staff and site visitors.• Deputised laboratory and plating shops during manager’s absence.

Customer Sales, Online Sales

Bachelor Of Science (Bsc), Analytical Chemistry

Activities and Societies: Chemistry Society, Chemistry FCAnalytical Chemistry Inorganic Chemistry Organic Chemistry Physical Chemistry.

Technician Level

Principles of Electroplating Electroplating Practice

Education record

Activities and Societies: Student Council, Holyrood Rugby, Holyrood Cricket