It Apprentice
Current• First class customer service• Problem solving skills and technical troubleshooting support• Team work, collaboration and knowledge sharing• Customer support and account management and customer service soft skills• ICT support inc; Microsoft application support• Helpdesk calls• Maintain assets registerI provide 1st line and help-desk/desk side/service desk support to over 250+ customers, providing support to internal and external customers via phone, remote and face to face, I maintain productive working relationships with other support teams, other Head Office areas and external service providers, supporting users on various hardware, devices and software/applications such as Laptops, Desktops and Tablets, Canon & HP printers , Blackberry’s/Android devices, Windows XP, Windows Vista, Windows 7, Windows 8, Microsoft Office 2007/2010 and CRM dynamics whilst providing excellent customer service.