Liam Watson Email & Phone Number

Melbourne, Australia

Organising editorial content that is delivered for Soccerscene's online publication and social media.Proofreading all articles that are completed in line with a schedule and published on weekdays.Helping facilitate internships for writers to complete work and gain experience.Interacting with key members of state/national federations and organisations, with main partners including Football Coaches Australia, Professional Footballers Australia and Box2Box.

Melbourne, Victoria, Australia

Responding to inbound enquiries via phone or email in a timely manner.Reaching out to clients and supporting them through training on the platform.Working with the CX team to gather feedback for future improvements.Specialised in the subcontractor stream to report on any insights and trends.

Richmond, Victoria, Australia

Facilitated client re-engagement campaigns adding six-figure revenue to the business. Handled client queries, complaints and logistics across dozens of projects.Became Hubspot certified and implemented dozens of efficiency improvements across client systems. Reported directly to Director to manage sales capacity and roll-out key experiments to innovate within the organisation.

Richmond, Victoria, Australia

Increased speed to respond to first contacts by 65%.Helped increase new customer revenue by 20% in my first 3 months.Enabled the sales team to handle over 50% revenue.

Keilor, Victoria, Australia

Managed the Customer Relationship System (CRM) for all contacts related to the company.Took inbound calls and handled enquiries in a timely manner.Completed a combination of cold and warm calls to generate and sustain sales.Filled out invoices for customer orders.

Melbourne, Australia

Designated intern for Melbourne Victory during the 2017/18 A-League season.Completed a variety of articles including interviews, listicles, ghost written pieces and opinion writing.Worked to strict deadline and adhering to the schedule and guidelines.Part of the roster for Twitter coverage of A-League Men's and Women's matches each round.Got a taste of how the media and journalism industry works with exclusive access to media events and press conferences.

Media And Communication

Graduate Certificate, Digital Media

Education record