Worked as part of the Architecture function in Starbucks Digital Solutions team. Created conceptual and logical architecture based off business requirements and presented to development teams and security architecture reviews. Contributed to workshops on new product development and transitionary phases to enable new markets to transition to the Starbucks Digital Solutions platform. Supported design and integration of digital ordering platforms in to Simphony POS via Simphony Transaction Services.Key Achievements• Led the architectural evaluation of Oracle Simphony Transaction Services Gen 2 API's to replace gen 1 integrations to Simphony POS • Documented and supported security reviews for multiple Food Delivery platform enhancements and new POS integrations to the digital solutions platform.• Designed platform for re-introduction of Apple Wallet and Google Wallet• Supported introduction of new progressive web app sites which is now deployed across EMEA and LAC• Created designs to support fiscal requirements for integrated digital sales channels in Portugal and Turkey.

Product Owner for Starbucks EMEA Digital Technology products. Responsible for technologies including customer app and website, Mobile Order and Pay, customer loyalty and beverage & food delivery including all peripheral technologies including digital payment, middleware, anti-fraud and telemetry and integration to Simphony POS.Key Achievements• Integrated 4 food delivery aggregators rapidly in to Simphony POS via middleware as part of COVID-19 response to enable stores to remaining trading. (Uber Eats, Deliveroo, Just Eat/Takeaway, Delivery Hero)• Supported deployment of mobile ordering platform across EMEA region• Managed product and feature roadmaps for digital platforms• Supported redesign of existing Starbucks apps to improve UX• Supported middleware to POS integration development for 19 further Food & beverage delivery platforms for EMEA & LAC regions.

Provided 3rd line support to 950 company owned and Franchise EMEA retail sites across 6 countries. Supported retail projects as Senior SME. Acted as line manager and mentored to two retail analysts.Key Achievements• Integrated Uber Eats to Simphony POS using Oracle OHEICS platform• Acted as SME to implement Simphony in to the Starbucks Germany market• Managed testing and rollout to production of payment and loyalty system in to French market• Acted as POS SME on Starbucks Mobile Order and pay launch in to UK market.• Supported multiple fiscal implementations in European markets

Provided Support to 750 EMEA retail sites. Administered and supported retail payroll polling and processing. Administered changes to the Simphony suite via Enterprise Management Console(Simphony) and Micros Enterprise Manager(RES).

Provided Support to 650 UK stores and 90 German Starbucks stores. Administered and supported an SQL transaction polling database. Administered changes to the Micros suite via Micros Enterprise Manager.

Provided software support to the estate of 700 Superdrug and 400 Savers stores working to an SLA. Managed the hardware and telecoms outsourcing to ensure speedy resolution to faults.

Provided software and hardware support to the retail suite of 19 stores and 30 head office users. Supported the DSL WAN to ensure a consistent connection to the Citrix Metaframe servers.

The EPOS team at Adidem manages the EPOS and Head Office Retail systems spread across 80 Body Shop and Accessorize stores. My role was to provide support across the entire system lifecycle from pre installation system set-up to post installation training, technical and user support.

Managed a team of 3 people supporting EPOS and EFTPOS (Chip & Pin) systems for 5 clients in South East Asia. The structure was that the 1st and 2nd level support was provided by local companies in each country and my team provided 3rd level support to those support providers.

Working in a team of 3 supporting the EPOS and head office systems for 700 Shell petrol stations and 20 head office's. My role was to take help desk calls and resolve technical and user issues.

Tester of Y2K software releases for existing clients and a new Lay-by system.