Liam Morrison Email & Phone Number

Doncaster, Gb

Doncaster

Doncaster, United Kingdom

Sheffield, United Kingdom

Finningley, South Yorkshire, United Kingdom

Tender Administrator at an independent interior hygienic cladding firm, later promoted to Estimator.Responsible for administrating tenders, producing quotes according to bills of quantities, liaising with clients to understand their requirements, and negotiating B2B sales with construction, shopfitting and refurbishment firms. Required to develop and maintain a comprehensive knowledge of all products and services, including technical and H&S related data. Experience in processing formal documentation of various types; insurance & financial information forms, Risk Assessments & Method Statements, company policies, technical documentation as well as others. Streamlining and work pipeline management were key aspects of this role, alongside business generation.Secured high value work contracts with main UK contractors such as Willmott Dixon, Wates and BAM.

Doncaster, United Kingdom

Manpower agent call advisor on placement at BT Customer Service Centre, Doncaster.As a call advisor in BT Consumer's retentions department, I was responsible for upselling products, services and offers to new and existing BT customers, retaining high-risk accounts, and providing a high standard of customer support. Experience in using CRM and call routing systems. Developed a friendly and pragmatic approach to customer service, and capable of handling customer complaints and dissatisfaction in a supportive manner. Trained to be compliant to the Distance Selling Regulations, Data Protection Act, and to Ofcom regulatory standards. Undertook BT "Get, Grow, Keep" 5-week customer service course.Maintained achievement of on-job coaching targets for 2 months unbroken.