Service Delivery Manager, with over 20 years’ experience in Facilities Management. Presently managing all operational requirements for a large portfolio of LGIM properties across the UK in accordance with budgetary targets, key performance indicators, health and safety, and all legislation. My focus is on how the workplace can be leveraged to inspire and engage people to do great work for their organisation. When coupled with progressive people-focussed FM service provision, this produces a powerful combination that can drive organisational performance and productivity. I write a regular feature for Legal Abacus magazine on the challenges of FM.