Onshore Operations, Personnel and equipment Co-Ordination and Resource Allocation.Manage onshore operations, ensuring all clinical staff are correctly scheduled in clinics UK-wide and at client based sites.Ensure all off-site contractual obligations are correctly resourced.Lead weekly utilisation investigations, ensuring business is fully maximising potential profit.Line manage Onshore Operations, Mobile Units and regional support teams.Rota planning and deploying administrative resource to the relevant client portfolio.Develop and implement training plans whilst identifying any additional requirements, developing the tools, and rolling out across the team.Recruit and train personnel.Coach and mentor administrative personnel to assist in their development.Regularly undertaking compliance reporting to ensure quality of service delivery including workloads, KPI’s, task monitoring, mailbox monitoring and phone monitoring.Identifying areas of improvements considering best working practices.Conduct regular process reviews to ensure efficiency and all procedural documentation is up to date. Where appropriate, propose updates and improvements to documentation.Maintain strong working relationships with all key stakeholders.Support in the audit and review client Management Information, identifying and rectifying any discrepancies with the support of Administrative team.Working with Finance Team and Administration team on financial queries.Ensure purchase order and invoicing system is managed and up to date at all times.Take responsibility for strict adherence to the confidentiality and Data Protection processes in place.

Line Manage team of 3 Administrative Officers within the Service Delivery Team at Aberdeen Jobcentre.Dealing with prisoner admissions, ensuring that any entitled benefit element is paid for the allowed period.Dealing with daily Liberations, ensuring that all prisoners have been advised how to move forward with Universal Credit upon release.Updating District and National databases with required information.Liaising with numerous Government Departments and HMP & YOI Grampian management to ensure all support available to prisoners has been discussed and arranged if required.Proactively resource training and learning opportunities for prisoners.

Leaders of the Future Development Programme - completed Dec 21SCQF Level 6 Customer Service - completed Dec 21Created, maintained and delivered the highly successful Movement to Work Programme for Aberdeen.Covered day to day running of Work Coach team in absence of Team Lead.Attend daily Team Leader performance meetings.Ensured diary and referral targets are being met.Delivered effective leadership through a coaching culture.Ensured team is correctly equipped to conduct their roles, and provide suitable and appropriate training/upskilling when necessary.Maintained engagement with other departments, notably Employer and Partnership, to ensure team is made aware of provisions and/or job opportunities for claimants.Dealt with claimant concerns and/or complaints in a timely and understanding manner.Supported Team Lead in colleague performance reviews and disciplinary meetings.

My role consisted of day-to-day running of small but popular city centre hotel and hostel. I played a vital role in the creation of a bar area, and created both food and drinks menus for these. General management duties carried out such as updating room rates daily on own web channel, as well as partner channels such as Expedia, Booking.com and Trivago, end of day banking, staff management, staff training, stock control and dealing with any customer grievances in an appropriate manner.

My role was to oversee the smooth and efficient running of on-site events at a large hotel venue. Dealing directly with stakeholders to ensure expectations were met and/or exceeded. Experience overseeing large-scale events such as Offshore Europe and various touring Expos, to important gatherings such as Weddings, Birthdays and Graduation ceremonies. Alongside this, I would oversee bar and restaurant service for the events, at times runnings 3 bars and up to 60 staff. General duties such as Staff recruitment, staff training, staff rotas, stock management, low end financial forecasting and duty management of 120 room hotel were also undertaken.

Working my way up from bartender to Duty Manager across 3 venues, my overall role was to oversee smooth on-shift running of bar service. Supported Bar Manager with rotas, staff recruitment, staff training, stock control, event management, end of day cashing and banking and general customer service expectations that come with the position. Personal Licence Holder.

• Day to day dealings with portfolio’s within fund management• Dealing with staff and clients in major offices worldwide• Fund analytics and performance measurement• Portfolio analysis and performance reporting• Client Services, Transitions, Client Reporting, Corporate Actions, Trade Support, Reconciliations• Responsible for monthly updating of Fund Values and Prices on database and internet applications• Training of new employees/interns/apprentices• Responsible for Daily, Weekly, Monthly, Quarterly, Half-Yearly and Yearly reports detailing fund performance• Courses on – TCF, Fraud, Money Laundering and various others successfully completed

Packing/Unpacking customer trollysOperating tillsDealing with members