Liam Mckenna Email & Phone Number

Drogheda, Ireland

Dublin, County Dublin, Ireland

developed and maintained an internal data warehouse and user interface with React, Django, and SQL, collaborated with Data Science teams on API development for machine learning models, and led UI/UX design efforts. I also utilised Docker and GitLab for CI/CD. I began as a Junior Developer and was promoted after successfully delivering several key features. Strong documentation and reporting to ensure clear communication of project progress. This comprehensive experience has honed my technical proficiency, teamwork, and leadership, making me a versatile and reliable software engineer.

Dublin

Dublin, County Dublin, Ireland

directly engaged with clients on full-stack website applications development, utilizing the MERN stack for React frontend, Node/Express backend, and SQL or MongoDB databases, showcasing my ability to deliver comprehensive web solutions.

Dublin, Ireland

Main support for integrating the Glofox Web platform into clients' dedicated websites and served as the first point of contact for all web development inquiries. This experience not only honed my technical skills but also strengthened my ability to provide immediate and effective support, ensuring seamless interactions with clients.

County Dublin, Ireland

Developed custom software solutions and managed CRM setup & management for SMEs, focusing on Zoho and Salesforce platforms. My role encompassed web development, project management, and documentation. I worked on cross-web API integration using JavaScript, Deluge, XML, JSON, and Java, and developed large data mapping and transfer applications in Python. My contributions included developing applications for CRM marketplaces, translating client requirements to concept designs, and managing the full development process, including UML/ERD diagrams, version control, unit-test writing, and graphic designs/GUI. This comprehensive experience showcased my technical proficiency and project management skills, ensuring seamless integration and customisation for clients in various backgrounds

Hewlett Packard Enterprise

Became a Senior Member of the 1st & 2nd level Tech Support team, providing specialist IT support to first-level agents and resolving major software and hardware issues for HP’s clients. My role mainly focused on tech and system support for the SJP investment company, leading the second-level team and supporting the training of the first-level team. Helping to Manage a team of 60 first-level and 4 second-level agents, I was responsible for handling a high call volume of 30 – 60 calls a day. Additionally, I supported management with senior-level reporting for the section department, demonstrating my ability to handle complex technical issues and lead a team effectively. This experience has honed my problem-solving skills, leadership abilities, and my capacity to work under pressure, making me a valuable asset in high-demand support environments.

County Dublin, Ireland

diagnosing and resolving all IT issues and queries, logging comprehensive reports via ServiceNow, and managing a high volume of user calls in a fast-paced environment. I was trained to support the Service Delivery team, mentored peers, and provided software & hardware support, including network support (LAN/WAN), Netscaler Support (VPN), remote control of users' machines, and Active Directory provisioning. I supported all B2B IT issues and queries for St James Place Wealth Management, a FTSE 100 listed company, ensuring the setup of new devices with VPN access to the company's intranet portal and providing IT support for all required hardware & software. My tasks were performed in a highly professional manner, adhering to the organization's SLA.

County Dublin, Ireland

provided IT support to engineers, served as the first line of IT support to clients, and was responsible for building comms racks, hardware installation and setup, face-to-face client support, and cable crimping and running. My role primarily involved setting up hardware in corporate environments, including video network systems and digital signage software, and assisting engineers with network cable installations. I provided both remote and on-site support to clients with SLA’s across Ireland & UK, ensuring high-quality service and adherence to the organization's SLA.

County Dublin, Ireland

Served as the Media & Production Manager at Sin Nightclub Dublin, where I took full creative control of the company, mastered the Adobe Suite, and led start-to-finish design projects. My role also encompassed budget setting, cash flow management, club and event creation, and promotion and marketing. My marketing efforts significantly increased the club's media following from 5,000 to 225,000 followers, making Sin Nightclub the most viewed nightclub in Ireland on social media during my tenure. This period saw a revenue increase over 2x, and I developed extensive graphic design skills, successfully creating multiple brands for the venue, which achieved peak views of 95 million weekly.

Bachelor Of Science - Bs, Information Technology, 1:1

Bachelor Of Science - Bs, Information Technology, 1:1

Bsc (Hons), Information Systems & Information Technology

Software Development, Information Technology