TRIBE Perth is the the flagship property of the TRIBE Hotel portfolio, which is now Accor's fastest-growing brand worldwide. This position gave me a unique opportunity to play an integral role in creating the service culture for a new global brand.My responsibilities at TRIBE Perth included managing 8 direct reports and over 30 indirect reports, while overseeing $6 million in revenue. During my tenure, I successfully developed the operating budget and led the go-to-market strategy for the new hotel brand recovering post COVID. Within 2 months of my appointment, TRIBE Perth had resumed profitability after the decline which is saw during the pandemic.In addition, I provided ongoing analysis and management of fortnightly forecasts, monthly P&L, AR, cash flow, and balance sheet. I also prepared and submitted yearly budgets, business plans, and CAPEX requests, executed capital expenditures and major projects, and reported regularly to Head Office and owners.As the Chair of the monthly review for owners, asset manager, and Accor Group regional management, I also played a key role in HR-related processes for all team members, including selection, recruitment, evaluations, and performance management.

During my maternity leave contract as General Manager at Quest Hotels, I demonstrated a strong track record of success in overseeing all aspects of hotel operations. Through effective leadership and strategic decision-making, I was able to achieve consistent growth in revenue and profitability, while maintaining high levels of guest satisfaction.During my time, we achieved highest ever recorded turnover and occupancy levels in both March, April and May of 2022, along with the highest RevPAR since opening in 2015.

As the Operations and Assistant Manager of RAC Karri Valley Resort, the second-largest property in the RAC portfolio, I demonstrated exceptional leadership and management skills, driving outstanding results and contributing significantly to the success of the property.My key achievements include overseeing the successful reopening of the caravan park and managing a team of 7 heads of departments (HODs) while indirectly managing an additional 60 staff members. I also managed a complex P&L worth 20 million dollars.During a nationwide staff shortage in the hospitality sector, I managed the staff village and recruited an average of 6 staff members per week. This ensured optimal staffing levels and allowed us to deliver exceptional service to guests.To drive increased revenue, I redesigned the restaurant menu to better suit the surroundings and deliver higher bottom-line revenue. I also revamped the onsite bottle-shop, resulting in an impressive 2000% increase in sales.Through my strong communication skills, effective leadership, and strategic decision-making, I was able to achieve exceptional results and deliver outstanding guest experiences.

As the General Manager for Roomzzz Aparthotels, I was responsible for overseeing the opening of a newly constructed 97-bedroom boutique aparthotel, where I played a pivotal role in driving its success.Through my concept development and implementation of an in-house cafe, I was able to enhance the guest experience and deliver outstanding service, resulting in a remarkable 9.2 rating on Booking.com and a 9.6 rating on Hotels.com.My strategic leadership and focus on excellence contributed to Roomzzz Aparthotels achieving the #2 ranking out of 616 hotels in Yorkshire County, as well as being named a Newcomer Finalist in the Serviced Apartment Awards.Thanks to my strong commitment to delivering exceptional guest experiences, Roomzzz Aparthotels was recognized by TripAdvisor as one of the "Hottest New Hotels 2021" and was awarded the "Best of the Best" distinction.My exceptional performance as General Manager was integral to the success of Roomzzz Aparthotels, and I am committed to delivering outstanding results and exceeding expectations in all areas of hotel management.

As the Front Office Manager for RAC Monkey Mia Resort during its rebuild transition period, I demonstrated exceptional leadership and management skills while overseeing the growth of the resort into one of the largest in Western Australia, capable of accommodating over 1500 guests at any given time.My management approach was highly effective, as demonstrated by the highest staff retention rate in the Front Office team during my tenure. Additionally, I implemented paperless check-in systems, which was adopted as a standard across all RAC WA properties, streamlining the guest experience and increasing operational efficiency.Through my strong communication skills, effective leadership, and strategic decision-making, I was able to achieve exceptional results and deliver outstanding guest experiences. My contributions were integral to the successful growth of the resort, and I remain committed to driving excellence and delivering outstanding results in all areas of hotel management.

As a Sales Associate a Direct Sales Team in Brisbane, I was responsible for driving revenue growth and overseeing recruitment efforts while leading a successful B2B sales team.