Managing and running all aspects of an 18 seat Gaming (LAN) arena in the Centre of York, from managing the P&L of the arena and a team of up to 5 people to making sure that all day-to-day tasks are complete, and targets are hit. Building and engaging a local community of gamers that regularly use the arena. Key Responsibilities • Building a thriving local gaming community through content, activity, and services where everyone is welcome from parents to kids, gamers to non-gamers, esports enthusiast to players who love single player games.• Hosting and organising events inside and outside the arena, such as: Tournaments, Community/Gaming Nights, Parties, Freshers Fair events, Lock In's, publisher activity & Private Hire.• Working with local communities and businesses to build partnerships that benefit everyone. Through (for example) gaming nights for the local Uni-societies and discounts at local food outlets for people having parties within the arena.• Managing and building our local arena social media accounts from 0 when we first opened across Discord, Twitter and Facebook.• Providing proactive customer engagement and providing exemplary customer service to ensure all customer needs are addressed.• Managing a team dedicated through all stages of the employee lifecycle, including hiring, training, development and, setting targets and goals to make sure the team preform to their full potential.• Performing monthly reviews to make sure the Staff team is hitting KPI targets, whilst giving them a time to raise any concerns they may have.• Maximizing the profit from the arena through hitting targets in multiple categories, including pay to play, publisher activity, esports tournaments, parties, food and drink, P&L management, costs and, till shrinkage.Achievements• Winning the Tribe(community) of the year 2018 trophy. • Winning the Managers Manager of the year 2018 Trophy. • Plus a long list of other achievements accomplished over the last 4 years.

Managing and running the retail team at GAME York, making sure that all targets and KPIs were met, all day to day task were complete and that the team worked together with focus. Key Responsibilities • Ensuring KPI targets were met including, disc care, game care, preorders, reward card sign ups, add ons, etc.• Ensuring the monthly health and safety folder was kept up to date and signed by all staff.• Hiring and training staff to as high standard.• Conducting monthly 1 to 1s with staff to review performance and ensure that they recieved the support they needed.• Running the store as Acting Store manager in the Store Managers absence.• Being in charge and taking responsibility for specific KPIs whilst delegating other KPIs out to Senior Sales Assistants to help with their development. • Ensuring a high level of customer service from both myself and the whole team.• Ensuring recalls, transfers, stock counts were completed on time and to a high standard.• Overseeing the GAME York Twitter and Facebook accounts.Achievements • Having our Social media accounts ranked 2nd in the company at the 2017 GAME Managers Conference• Regularly hitting KPIs and consistently being the top preforming store in our area.• Achieving the highest Annual Loss Prevention score GAME York had ever had.• Successfully running multiple Midnight Launches across multiple titles, even when it was thought that certain titles wouldn’t have been worthwhile opening for.• Running multiple events for the store including, Street fighter winner stays on, VR evening to try out VR, Multiple local Comic-cons.

Providing support to the Deputy manager and Store Manager whilst maintaining high levels of customer service, making sure day to day task are complete and making sure that all store KPIs are achieved! A Steppingstone between Sales Assistant and Deputy Manager.

Retail role selling games, making sure all trade ins and completed, delivers are managed, prices changes are completed and that KPI’s are hit.