Developed customer communications automation software for resume-building company to enable efficient customer and document tracking. Concentrated efforts on reducing man hours and streamlining processes. Utilize knowledge of JavaScript, Google App Scripts, and Google APIs. Designed elegant, user-friendly solutions to maximize efficiency.Core Competencies: Automation, Software Research, Bug Testing, Demo Delivery, System Installation, Analysis, Innovation, Software Platform Research and Procurement, Communication, Adaptation, Full Lifecycle DevelopmentTransformed communications from manual to automated; determined requirements and necessary features; researched software; developed application and tested for bugs and deficiencies; demoed and installed into system• Developed productivity-enhancing software to monitor incoming client proposals; reduced human-error and minimized skipped client proposals; established base functionality of software to collect analytics and process proposals• Innovated collection method to track skipped proposals; wrote software to collect analytics and store in database for later reference; tested software and pushed into production

Served as contracted web developer for global non-profit. Utilized knowledge in JavaScript, web design, and PHP. Aggregated requirements from multiple stakeholders. Developed multilingual online assessment tool, facilitated response collection and distribution via backend software. Troubleshooted development issues. Delivered project on time and budget. Ensured localization for global user base.Core Competencies: Research, Programing, Form Design, Organization, Adaptability, Analysis, Testing, Production Delivery, Design, Production, Javascript, HTML, SQL, PHP• Created multilingual online form which served as companion to book on values and goals; developed understanding ofways questions related to one another to form reader response; hard-coded values into form and shaped design• Added modular language design to accommodate for future additions; tested website and pushed into production

Leveraged knowledge in setting up and managing internal email communication services and DNS. Maintained client communications, facilitated troubleshooting with users, and generated use documentation. Trained stakeholders on use of system.CORE COMPETENCIES: INSTRUCTION WRITING, EMAIL SETUP, SOURCING, BUDGET MANAGEMENT, SYSTEMS MANAGEMENT, DNS MANAGEMENT, EMAIL SERVER CONFIGURATION, CLIENT RELATIONS• Discovered best system option and procured buy in; researched economical options for non-profit client; educatedstakeholder on options; facilitated decision making; managed budget and system purchase• Facilitated management of email accounts, set up accounts within 72-hour time span; created accounts for studentsand teachers to allow fast communication between individuals; developed clear and concise instructions for access andusage

Capitalized on strong knowledge of web development and design. Procured requirements, designed unified theme, and maintained constant communication with stakeholders. Generated document upload/publishing system. Facilitated multilingual accessibility and localization of website. Setup website SSL and DNS. Communicated with third-party service providers. Oversaw entire lifecycle, including requirements, deployment, user testing, and production. Developed efficient and cost-effective solution for client.CORE COMPETENCIES: REQUIREMENTS, DATA SOURCING, WEBSITE DESIGN, UX/UI DESIGN, BUDGET MANAGEMENT, DOCUMENTATION, C#, JAVASCRIPT, NODE JS, HTML/CSS, USER TESTING, DEBUGGING, BACKEND DEVELOPMENT, FRONTEND DEVELOPMENT, UAT• Setup student and teacher email accounts within school environment in response to Covid-19 pandemic; sourced email provider with required feature set within budget restrictions; established email server and pointed DNS to email server• Designed website to create online presence for school; provided space to share documents with students and parents; innovated flexible and user-friendly layout; added easy-to-use and dynamic upload system for teachers• Accommodated multilingual students through accessible website; included school information in multiple languages toallow all students/parents/teachers to access content; pushed site into production and handled influx of users