Liam Townsend Email & Phone Number

Austin, TX, US

• Provide large, corporate clients with optimal solution designs and workflow processes in the Strategic Planning, Portfolio Management, PPM and Agile delivery, Work and Resource Management space.
• Consult and partner with Leaders from over 200 household name companies to design and deliver tailored system and operational process solutions that deliver measurable business value.
• Audit and assess current processes and systems for corporate clients for continuous improvement and business value opportunities. Design and deliver improved frameworks and system solutions.

Oakland, California, US

• Provide enterprise services and support for Project and Portfolio Management suite (Planview) and collaboration platform (SharePoint).
• Key stakeholder for Planview Project and Portfolio Management system implementation and configuration.
• Developed team of high caliber support services and business intelligence professionals.
• Providing ongoing consultations with Corporate Finance team responsible for Enterprise Project Governance and portfolio management regarding optimization of PPM tool functionality.

• Provide program management services to healthcare clients for clinical systems, infrastructure, and data center migration efforts.
• Assist in refinement of corporate direction and policies, develop proposals for contract resources, maintain customer relations. Develop team of top-tier project management professionals.

Sacramento, CA, US

• Brought in to develop positive, strategic direction for department needing strong IT leadership experience. Quickly built positive and supportive relationships with business department leaders.
• Optimized team focus, established strategic goals, and began executing migration plan. Received exceptional 360 degree review feedback.

Irvine, CA, US

• Delivered Program Management services to Saint Joseph hospitals and related medical facilities in Sonoma County for multi-faceted IT stabilization program.
• Directed teams of network and end-point refresh contractors as well as local employees assigned to the program. Out of nine locations, delivered fastest deployment of hardware with the fewest issues.
• Quickly built effective relationships and value by completing major network effort that had lingered for six months prior. Continuous delivery of value built strong, positive reputation with Sonoma County leadership.

Charlotte, North Carolina, US

• Established Project Management Office and built successful team of Project Managers, providing ongoing mentoring and coaching to staff and IT employees.
• Designed and implemented project prioritization strategy and associated IT governance processes including quarterly reviews to President and senior staff.
• Salvaged high-profile $4M program after two predecessors had failed.
• Managed enterprise-level programs including $7M network infrastructure upgrade.

• Identified and set priorities for new product design requirements. Architected design of new software module and developed standard operating processes.
• Showcased company products for prospective customers and drafted proposals for service offerings. Also filled roles of Webmaster, Salesforce.com Administrator, and Press Release writer.

Eden Prairie, MN, US

• Responsible for IT projects and support for over 40 applications. Represented software development group on standards committee, revising and improving IT development methodology.
• Reviewed legal department processes; selected enterprise-strength third-party system to replace several ancient, in-house systems.
• Overhauled manual legal invoice approval processes requiring coordination with hundreds of contracted law firms. As result, established strong, supportive relationships with Legal department executives.

Boise, Idaho, US

• Implemented Six Sigma process improvement approach into IT department of 1600 employees. Managed portfolio of Six Sigma ideas, projects, and post-project financial performance metrics, delivering $7.5M in yearly hard.
• Selected and developed Black Belts, provided training and mentoring to IT leadership to produce Six Sigma project charters and perform financial analyses.
• Partnered with business stakeholders and provided cross-functional leadership to large project and program sized efforts.
• Designed and developed store inventory management system. Reduced excess inventory by $8M in flagship division and cut replenishment labor costs by 50%.
• Implementation and administration of CA Clarity PPM system
• Design and implement Business Objects/Crystal Reports Reporting and BI Framework