Liam Willder Email & Phone Number

Idaho Falls, Idaho, United States

Tel Aviv, Israel

- Oversaw a portfolio of mid-market and enterprise accounts.- Advised clients’ VP-level + representatives on best practices and strategized with them on their L&D and professional development plans. - Pioneered the Self-Serve program for our highest-margin customers; through videos, self-guided learning modules, and demos, customers can now self-onboard.

Lindon, Utah, United States

- Conducted Account Reviews with clients, evaluated usage patterns, created strategic and value-packed growth plans, and presented suggestions for improved software utilization.- Deescalated escalated clients, put out “fires,” and engineered win-win situations.- Provided proactive outreach to Account Owners/Admins to provide additional value and to upsell.

Lindon, Utah, United States

• Manage ticketing queues to aid clients with the following:
• Conducted data exporting with clients who wanted to close their accounts.
• Reached out to inactive clients to provide additional value and improve account health.
• Performed account holds, researched refund request claims, and gathered product and process feedback from clients.

Lindon, Utah, United States

• Managed a total of 18 client accounts with a total of 1,844 employees and $201,900 worth of ARR.- Managed a portfolio of 10-15 clients at a time while doing the following:
• Trained clients on BambooHR’s HRIS and ATS while holding clients accountable to commitments and designated project timelines.
• Organized, compiled, and imported client data perfectly into the system.
• Demonstrated product expertise in troubleshooting any issues that arose during implementation, while providing resources for further client learning.

Provo, Utah, United States

- Create and manage the company’s ATS and additional job board postings to ensure a steady flow of applicants. - Perform research on competitors and their offerings; advise leadership on unique value propositions for our clients. - Create, schedule, and manage social media posts for LinkedIn, Instagram, and Facebook.

Editor on Intuition, the Undergraduate Psychology Journal. - Focused on reviewing submitted journal proposals and compiled accepted papers for journal publication.

Coordinate payroll and operations for my family's property management company.

- Review edits and create Adobe InDesign layouts for personal histories of old men.

Provo, Utah Area

Provo, Utah Area

Worked in the Department of Continuing Education at Brigham Young University. Developed excellent customer service and technical troubleshooting skills. As an admin, I delegated rights to employees based upon position and likewise terminated employees. Set up entire new wings of offices' cording in preparation of new employees moving in.

London, England

Studied international business while traveling through Europe. I met with many renowned companies such as Amazon and Google in their European locations during this study abroad experience.

American Fork, Utah

Helped the facilities team to plan and carry out corporate events, conduct large scale company moves, and aid in the maintenance of 5 large commercial buildings.

Draper, Utah

Team LeaderLed a team of interns on starting up the Dollar Bug Club. Did preliminary field research in order to determine the feasibility of the product, determined the desired target audience, and worked to find desirable pricing on the product for maximized efficiency in the pest control market.

Provo, Utah

Carried out and served fine dinners at corporate events, weddings, and various other events.

Provo, Utah