Liana M. Email & Phone Number

Oklahoma City, Oklahoma, United States

Direct and oversee a team of skilled Colleagues responsible for complex and advanced operational work tasks. Work with team management in the development of: Customer friendly solutions and the attainment of service level standards, team productivity and quality measurements, recruiting, and process improvement which support an enhanced Customer service level and experience. Provide coaching and mentoring to direct reports to include technical and leadership competencies, feedback for succession planning, implementation of new processes and procedures, and integration of product knowledge.

Edmond, Oklahoma, United States

Responsible for the supervision of three tellers and one account manager. Audited cash drawers, opened retail accounts, closed loans, and coached employees.

Dallas, Texas, United States

Responsible for the supervision of the teller area. Performed all teller functions as well as solved problems and helped with complex banking matters. Guided and advised tellers in the efficient handling of member needs.