Liane Sikes Email & Phone Number

A dedicated, full-time Real Estate Agent.In 2024 I have closed 11 transactions at $3,908,000 in volume and have an additional sale pending. My five most recent listing sales were $15k, $16k, $35k, and two were $50k over list price.*I take immense pride in my work ethic, integrity, and dedication. I value transparency and communication with my clients, which consistently earns their trust and respect.As a buyer’s agent, I am fully committed to helping my clients find the right property, break down each component of an offer to them, explain strategies, tactics and negotiations, and most importantly be by their side navigating them through each and every step of the purchasing process.As a seller’s agent, I take a comprehensive approach. Providing personalized home evaluations and assessments of necessary property repairs to maximize my clients returns. I utilize my marketing expertise to leverage social media platforms, optimizing my client’s buyer pool and property exposure.I explain pros and cons of offers, strategize negotiations for my clients, and am there to remind them of any approaching deadlines throughout the transaction. My approach works to alleviate stress from my clients, ensuring a smooth selling process.As a true professional I work collaboratively with my clients, other realtors and my extensive network of vendors, lenders, and attorneys to get my clients to the finish line.(* Please note: Figures mentioned are based on available data as of the time of writing.)

Full-time real estate agent.In the year of 2023 I have closed 12 transactions at $4,477,150 volume (one off market).(* Please note: Figures mentioned are based on available data as of the time of writing.)

Wilbraham, Massachusetts, United States

• Monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives• Analyze current operational processes and performance amongst leadership team and agents, recommending and implementing solutions for improvement when necessary to maximize efficiency and productivity• Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs• Oversee entire leadership team in the development of their performance and their longterm goals• Handle accountability, corrective action, and goal planning with Sales Manager• Evaluate, coach, reward, recognize employees and celebrate successes• Responsible for interviewing, hiring, promoting staff and agents• Oversee client services are above and beyond• Oversee Dot Loop compliance• Oversee training programs, mentorship plans, marketing plans• Help drive revenue growth and look for areas of opportunities to grow• Research trends and create new opportunities to increase sales• Provide insight regarding business performance against local competitors and industry trends• Maintain a strong understanding of the real estate industry and innovative new ways to serve consumers/clients• Build and maintain relationships with leadership team, agents, external partners, and vendors to make decisions regarding operational activity and success goals• Maintain and implement company policies, procedures and standards consistently• Work closely with leadership to lead team with integrity, humanity, care to continue to maintain a trusting, positive, fun and productive environment

Revere, Massachusetts, United States

• 500 Ocean Ave is a 305 mixed use apartment community with two retail spaces (Fine Line and Dryft) and a POA• In charge of managing staff comprised of Assistant Community Manager, two Leasing Consultants, Maintenance Supervisor and two Maintenance Techs• Responsible for overseeing Concierge Staff, Courtesy Officer Staff, Janitorial Staff, all seasonal vendors, resident issues, resident events, supply ordering, invoicing, online reputation and resident Kingsley reviews and any applicable construction workers while on-site• Helped manage construction delays and any standard lease-up setbacks with residents• Worked alongside Development to see through on-site projects including windows, threshold construction, dog park, dog wash, Latch access, community garden, landscaping, coffee machine with card reader and camera placement• Followed all applicable COVID rules, guidelines and regulations within the community and enforced with all residents, vendors and staff• Helped complete due diligence of property in order for sale of the building to close for $158,000,000.• Reported leasing, delinquency, reputation statistics and operation and construction updates to corporate and third-party ownership on weekly Microsoft Teams meeting• Drafted seasonal contracts for 2020-2021 vendors while ensuring all vendors were in compliance with third-party partner, Net Vendor• Completed monthly financial packet to Marketing Coordinator consisting of Executive Summary, Variance Report and Market Survey• Worked with Assistant Community Manager and residents on payment plans or in legal to minimize monthly delinquency under 3-5%• In tune with market trends to ensure maximum revenue for community by increasing income sources such as rent, parking, storage and transfer fees• Worked alongside and supported Maintenance Supervisor to choose proper vendors for community, prioritize service requests and communicate about any apartment emergencies to help execute proper repair plan

Wilmington, Massachusetts, United States

• Regency Place a 120 multi-family community with five three-story buildings• Responsible of overseeing Leasing Manager, Maintenance Supervisor and Janitorial Staff• Managed capital projects that included unit renovations, building interior painting, building carpet installation, clubhouse and office re-model, fitness center upgrade and re-mapping, pool re-surfacing and concrete sidewalk repair• Maintained over 95% yearly occupancy average.• Responsible for implementing strict delinquency schedule that took the community from 12% delinquency down to 1%• Helped community cut write-offs from $40,000 to $15,000 and meet NOI budget goals three out of four quarters• Audited community to find additional sources of income including associated apartment amenities, transfer fees and buy out fees; increasing rent roll PSF from $1.95 to $2.25• Audited vendors yearly to ensure community had the best providers for contracted services • Wrote 2020 budget to include model re-fresh, new back of community lawn space, wastewater treatment facility upgrade, new leasing and maintenance equipment to work more efficiently, landscaping projects and additional apartment renovations• Responsible for reporting FAS’s, FCF, AME and MOR reports for corporate and third-party ownership• Audited ILS’s to maximize leasing results, refreshed property website and brand and took social media in house for better content and reduce expenses• Doubled internal reviews from residents and prospects• Implement monthly resident events and managed positive online reputation and resident Kingsley reviews

Serenity Apartments

• Serenity a 195 multi-family and mixed-use lease-up comprised of one tower building inter-connected to a mid-rise building and two retail spaces• Managed leasing and promoted to Acting Community Manager for three months when Manager was out on maternity leave• Ensured apartments were move-in ready after construction completed • Responsible for invoicing, office supply orders, ordering marketing promotional materials and gifts, variance reports, re-class and accrual reports, executive summary report, AME and marketing plan • In charge of monthly market survey, ILS audits, tracking marketing sources, meeting leasing goals, adjusting pricing and concessions accordingly to meet budgeted goals • Managed Maintenance Staff responsibilities and ensuring work request were addressed in a timely manner • Helped coordinate building repairs when necessary. Used weekly spreadsheets to stay on target with repairs• Responsible for marketing community through multi-facets including but not limited to neighborhood and preferred employer outreach, events, e-blasts, referral program and social media• Reported daily leasing results, occupancy forecast and marketing campaign details to Senior Management and third-party Ownership• Collected resident rent and charges with less than 1% delinquency at end of the month• Responsible for Monthly Events Calendar that included activities such as Yoga classes in the courtyard, Sunday brunch in the lobby, Game Day Events at the Pool or on the 6th floor amenity space and promoting neighborhood and nearby activities• Stabilized community within a year • Helped build community reputation online with a 4.5-star Yelp rating, 5 stars on Google, 5 stars on ApartmentRatings.com and resident satisfaction score of 4.17 Kingsley Rating with portfolio average being 3.87• Trained new temporary leasing consultant on leasing activities, files and One-site system

South End, Boston, Massachusetts, United States

• Ink Block Boston a 315 multi-family mixed use lease-up comprised of three rental buildings, two condo buildings, a boutique AC Marriot Hotel and retail•Retail included a Whole Foods, Capital One Bank, Turnstyle Cycling Studio, three restaurants’ Lions Tail, Fuji and Bar Mezzana and a Core Yoga studio • Promoted to Assistant Property Manager within a year due to high achievements as a Leasing Manager and ability to learn new responsibilities quickly and effectively• Responsible for daily operations and overseeing Leasing Manager and Leasing team• Reported weekly leasing statistics to Property Manager• Helped plan, promote and execute events with Leasing Manager and Property Manager• Prepared resident Final Account Statements with 100% accuracy and completed within 5 days of move out• Responsible for account receivables and maintained delinquency at or below 2% consistently for 12-month period• Responsible for processing and tracking renewals, maintaining an average 56% renewal conversion rate• Responsible for BRA affordable re-certifications and renewals• Addressed resident issues in a timely manner, assisted residents with lease transfers and lease take-overs

South End, Boston, Massachusetts, United States

• Stabilized community in 7 months at 91% in Boston’s competitive luxury apartment rental market• Promoted to Leasing Manager in 3 months due to leasing achievements, professionalism and dedication• Completed thorough file audit on all new applicants and move in’s• Responsible for overseeing daily leasing activities and leasing team consisting of two Leasing Consultants• Prepared detailed weekly leasing report after collecting thorough leasing market data and analyzing new market trends• Helped determine leasing terms by monitoring lease expirations and helped determine leasing specials through market analysis• Completed weekly market survey and submitted to Property Manager with 100% accuracy• Marketed community through multiple marketing channels- social media, e-blasts, events and neighborhood outreach

Ink Block Boston

• Responsible for maintaining prospect que and main community email by responding in less than a 24-hour timeframe • Complete waivers with future prospective residents to take hard hat tours and reviewed renderings as apartments and community were still under construction• Helped future prospective with application paperwork, all the way to prepare move in schedule• Responsible for touring apartment prior to move in to gift and ensure condition is impeccable, if not follow through to have touch up items resolved • Assist in leasing up 41 BRA apartments through processing BRA certification paperwork in an efficient manner and maintaining lottery wait-list• Ensured resident satisfaction by responding to resident issues or concerns in a timely manner, along with helping submit maintenance requests• 40+% closing ratio above standard average of 30%• Help promote property through attending local neighborhood events and guerrilla marketing campaigns

Hawthorne Commons

• Sole Leasing Consultant to a 228-apartment community consisting of nine buildings• Helped stabilize occupancy after renovations from 80% to 95% within less than 3 months• Tracked leasing activities and managed weekly and monthly goals• Managed social media and marketing efforts• Supported Management staff through handling resident issues, scanning checks and sending out renewals• Planned resident events and functions

Alta Brigham

• Lease-up of one of the first luxury apartment communities in Arlington with 100-units • Helped stabilize property from 40% to 95% occupancy in 4 months • Toured future prospect residents of apartment and community while reviewing the interior features of the apartments and community• Met with all future prospects at end of tour to help walk them through leasing process from application to move in• Marketed complex through online marketing such as e-blasts with Constant Contact • Helped create foot traffic through attending and creating social events • Organized resident events which had 20+ resident attendance