Lianne Doo Email & Phone Number

San Francisco, California, Us

- Work closely with customers, sales team, customer success manager team, product team, integration team, and analyst to solve and troubleshoot complex technical issues.- Collaborate directly with engineers and product team to prioritize product enhancement-

San Francisco, California, Us

- Deploy and configure Demandforce software on customer’s servers to ensure proper service functionality.- Escalate bugs and feature requests to the engineering team to repair any product issues using Confluence and JIRA- Install and configure ODBC / MySQL / C-Tree DSN drivers used to access local system databases.

San Francisco, California, Us

- Managed and developed remote technical support teams in conjunction with resolving escalate case and troubleshooting product issues.- Played a lead role in implementing our El Segundo, CA and Hermosillio, Sonoara, MX locations to build out the Tier 1 Call Centers.- Manged a team of 6 and supported 40 remoted technical support specialist to improve their sucess and provided ongoing training and support for inbound client to validate software bugs prior to escalate to engineering team.- Research complex issues and work with Product and Integration teams to escalate bug tickets via Salesforce and Jira- Took escalated manager calls to resolve customer technical issues.- Utilized product knowledge and troubleshooting skills to investigate complex issues and report products bugs to Development team.- Report and track bugs in JIRA to make sure reported client issues are addressed with a resolution or fix.- Analyze support cases and manage escalated cases across all departments (sales, integration, and customer success) to uncover underlying product issues.

San Francisco, California, Us

- Handled high volume inbound service calls for multiple Practice Management Systems.- Provided remote assistance on to customer's server computer to troubleshot for 2-way integration between their management system and Demandforce CRM and technical issues.- Created marketing strategies in line with business objectives to further client engagement.

Los Angeles, Ca, Us

• Accountable for inventory control throughout the day and evening throughout the shift.• Obtained customer service and satisfied customers’ needs• Knowledge of the product to make the best fit recommendation for the customers’ needs.

Columbus, Ohio, Us

• Maintained the cash amounts in each cash register while providing assistance to customers’ needs.• Managed the inventory over 100 items on the sales floor to ensure quality control of the store.• Worked with 10 other individual to maintain and provide phenomenal customers service.• Up keeping the store’s appearance in order to create a more efficient and visually appealing store layout.• Effectively communicated with managers and clientele to generate sales.• Executed in revenues and goals set for by company every month.• Took the role of cashier lead to train new sales associates.

Santa Clara, Ca, Us

- Interacted with park guest and attempted to convince them to engage in the attraction to win prizes- Worked in a fast pace environment while maintained a clean venue- Personally advised 5 different carnivals games, and maintained the quality of these attraction to entice more customers

- Worked in a team to organize activities for kids in the age group of 5 to 10.- Accountable for supervision for kids throughout the day and evening in case of emergency.- Used my organizational skills to organize a weekly agenda for co-workers and kids.

Bachelor’S Degree, Sociology

Sociology